Operations Manager
3 weeks ago
**About us**
**Job description**
**Key Responsibilities**
Manage operations with integrity and deliver a high-quality customer service experience.
Use a hands-on management style, led by example through motivation and follow-up, while being functional in all areas of the business
Responsible for the management of employees’ performance, including weekly meetings with the service technicians and monthly sales meetings.
Ensure the Sales Team is executing the sales process in a friendly and professional way.
Regular weekly meetings to ensure the President is informed and aware of significant events and activities in the areas of responsibility.
Drive revenue through increased sales and solution selling, optimizing opportunities while maintaining and growing the customer base.
Increase company presence in the marketplace through sales and service strategies and provide recommendations to implement improvements.
Resolve customer concerns and investigate issues acting as a point of escalation for staff.
Ensure that workplace Health and Safety is a top priority.
Host informational webinars and video training sessions.
**Required Skills**:
Business Management
Excellent communication skills, both verbal and written
Ability to work with a positive attitude and in a professional manner.
Vision to advance the company’s prime directive and Mission Statement
Problem-solving skills, good judgement, and common sense
Enthusiasm for managing, guiding, and training sales and service staff.
Customer service skills with attention to detail
Project and time management abilities
Commitment to quality and continuous personal improvement
Ability to work in a fast-paced environment, managing multiple priorities while meeting tight deadlines.
Strong computer skills, including Microsoft Office, Word and Excel
**Qualifications and Education Requirements**
Post-Secondary Education
8+ years’ experience in a progressive management role in the pumps and water treatment industry or a related field
Professional sales training with a minimum of 5 years of technical sales experience
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Langley, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Leadership: 8 years (required)
- Management: 5 years (required)
Work Location: In person
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