Program Administrator

2 weeks ago

Etobicoke, Canada Alcohol Countermeasure Systems Full time

ACS is a global leader in the design, manufacturer, and distribution of ignition interlocks, breath alcohol testers and drug testing products. We are looking to add team members who are ambitious, creative, committed and passionate about their work and their careers.

**Position**

We are currently looking for a _**Program Administrator **_at our Toronto, ON location. This position wil be responsible to coordinate and review Program related activities and ensures priorities are established in order to meet government requirements and Program compliance, while maintaining the established Service Delivery Standards.

**Responsibilities**
- Responsible for supporting the service centre network on its daily activities;
- Ensures that quotas for service delivery and deadlines are met;
- Auditing service centres, as directed by the Program Services Manager;
- Responsible for providing any Program participant reporting requirements to and from the Administering Authority;
- Familiar with all jurisdictional regulations, practices and procedures;
- Relies on extensive experience and judgment to plan and accomplish goals;
- Liaise with government authorities when necessary to ensure compliance with Program requirements;
- Assist the Program Services Manager in training if required.
- Support the Program Services Manager with operational and reporting requirements;
- Performs administrative tasks to support Compliance Monitoring, including periodic assistance during absence within the department;
- Answering telephone inquiries and promoting ALCOLOCK products and services;
- Handle, research and resolve complaints to ensure participant and service centre retention and satisfaction;
- Research participant compliance within the Program and report of non-compliance to the Administering Authority;
- Review, report and process of Program extension based on Program violations sent to the Administering Authority;
- Responsible for completing statistical reports;
**Qualifications/ Education**
- Strong inter-personal skills to interact with customers and employees.
- Must be fluent in English.
- Post secondary education, preferably with a business focus and/or equivalent experience.
- Must be capable of obtaining and maintaining a clean Criminal Records Search;
- Must be capable of obtaining and maintaining a clean Driver Records Search;
- A wide degree of creativity and latitude is expected;
- Understanding of privacy issues;
- Problem solving skills which require exercising independent judgment.

**On-Site Training Requirements**:

- Health & Safety
- Quality (QOS,ISO/TS requirements)
- Environmental
- WHMIS
- Must familiarize with all government contractual requirements
- Must familiarize with all policies and procedures
- Must familiarize with InterTrack and AlcoTrack software used for client programs
- Must familiarize with Service Centre Delivery Standards
- Must familiarize with documented ISO Work Instructions

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
social distancing, masking where needed

Work Location: One location

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