Lead Officer Agent Principal

3 weeks ago

Oakville, Canada FCT Full time

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Lead Officer you will accomplish the efficient processing of the Title Insurance Products by effectively assisting with the day-to-day operations of the department, planning, organizing and supervising the team in a consistent and economical manner, providing the highest quality customer service while following the prescribed procedures and turnaround times, and keeping within the company’s corporate values and culture.

HERE’S HOW YOU’LL CONTRIBUTE:

- Manage complex situations and files with the Title Officers and Lender representative (lender, mortgage specialist etc.)
- Assist in the development of training plans for new staff and ongoing cross training within the team
- Provide day-to-day balanced, constructive feedback to members of the department regarding their work
- Assist Manager developing initiatives designed to increase employee engagement, improve productivity and improve recruitment and retention experience.
- Assist Manager with building, motivating, and coaching to achieve productivity and customer experience goals
- Provide detailed feedback to the department manager for incorporation into the annual and probationary reviews of department employees

HERE’S WHAT YOU’LL BRING:

- Graduate of a law clerk/legal admin program or equivalent experience is required
- Three to four years mortgage related experience
- Three to four years’ experience working independently on real estate files from opening to close, including all aspects of funding
- Demonstrated ability to work under pressure and adeptly handle stressful situations
- Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
- Ability to exercise good judgment in protecting confidential information.
- Intermediate computer skills in MS Office and Outlook.
- Flexibility to work additional hours as required

*****

En tant qu’agent principal, vous assurerez le traitement efficace des produits d’assurance titres en aidant efficacement les activités quotidiennes du service, en étant responsable de la planification et de l’organisation, et en supervisant l’équipe de façon cohérente et économique. Vous offrirez également un service à la clientèle de la plus haute qualité, tout en suivant les procédures établies et les délais de traitement, et en respectant les valeurs et la culture de l’entreprise.

VOTRE CONTRIBUTION:

- Offrir un service à la clientèle de premier ordre à nos clients par l’intermédiaire du portail, par courriel et par téléphone pour répondre à toutes les demandes transmises à un échelon supérieur dans les délais prescrits. Établir des partenariats internes et externes afin d’améliorer l’expérience client globale.
- Lire le contenu pertinent et comprendre la recherche de titres dans plusieurs provinces, et apporter les modifications nécessaires à tous les dossiers internes en appliquant de façon uniforme les lignes directrices en matière de souscription, s’il y a lieu.
- Gérer des situations et des dossiers complexes avec les agents d’opérations et le représentant du prêteur (prêteur, spécialiste en prêts hypothécaires, etc.).
- Être responsable de se tenir au courant de toutes les politiques et procédures d’entreprise et de prêteurs, et veiller à ce que les agents d’opérations les appliquent.
- Participer à l’élaboration de plans de formation pour les nouveaux employés et à la formation polyvalente continue au sein de l’équipe.
- Offrir aux membres du service des rétroactions quotidiennes constructives et équilibrées concernant leur travail.
- Aider le gestionnaire à élaborer des initiatives conçues pour accroître la mobilisation des employés, améliorer la productivité et amél

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