Customer Service Representative

2 weeks ago


Brampton, Canada FASTSIGNS #513001 Full time

Under general direction, the Visual Communications Assistant assists the Center Manager/Franchisee in the administration of daily center operations.RESPONSIBILITIES (But not limited to):

- Answer the phone and direct callers to the appropriate individual.
- Copy and file documents, work orders, estimates, invoices, etc., as needed.
- Assist the sales team as needed (i.e.: contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed, making competitive “shopping” calls, etc.).
- Maintain center appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.
- Assist accounting by printing and calling the aging report customers, printing and mailing statements, making bank runs, and if requested, posting checks.
- Order and manage office supplies; make sure departmental needs are met, that postage meter has postage, copier and FAX machine have paper, etc.
- Assist Outside Sales Professional(s) as needed (i.e.: contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer service needs)
- Serve as a production backup when needed.
- Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
- Serve as a backup for answering the phone if the franchisee, manager and sales/service employees are busy assisting other customers. Assist at the front counter as needed.
- Understand the sales process enough to consult with customers to determine project needs and solutions.



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