Customer Service Representative

4 days ago

Brampton, Canada Brenntag Full time

**Customer Service Representative**:
Our team in **Brampton** currently has an opening for a **Customer Service Representative**

**YOUR ROLE & RESPONSIBILITIES**:

- Ensure all activities are conducted in accordance with health, safety, quality and environmental management systems as well as corporate and local policies.
- Accurately manage the order inputting process via direct online order entry
- Identify additional customer needs and potential opportunities through effective information gathering techniques and communicate these findings to appropriate internal parties
- Participate in up-sell activities and the promotion of other specialized services as identified by the business (i.e. maximizing minimum order requirements, identifying sales gaps)
- Initial the customer complaint process
- Enter and maintain Customer Prices
- Issue invoice corrections and credit/debits
- Uploading invoices in customer portals
- Understand the resources within the business to be an effective problem solver
- Maintains a broad knowledge of product availability (i.e. packaging, lead times, where stocked
Perform other duties as assigned**YOUR PROFILE**:

- Experience of knowledge of SAP would be an advantage
- Post Secondary Education
- Minimum of 2 years in a Customer Service Environment
- Strong communication and computer skills
- Excellent customer service skills
**OUR OFFER**:

- We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers
- Competitive pay and incentives

**INTERESTED?**:
Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.

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