Tenant Relations Worker, Nights

7 days ago

Kitchener, Canada House of Friendship Full time

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great doesn’t it? It is

**This is an awake position.**

*** This is a permanent, salaried, full-time (37.5 hours per week) position, with paid sick time,**

**personal days, vacation; group health benefits defined contribution pension plan.**

**Schedule to be: Sunday to Thursday, from 10pm to 6am.**

**Some flexibility may be required, including mandatory meetings outside of regularly scheduled hours.**

**Successful completion of a Police Records Check (Vulnerable Sector) is required pre-employment.**

**Key Responsibilities**:

- Responsible for connecting with tenants as the sole staff person on shift
- Establish and maintain a helping relationship with tenants
- Completing regular checks of buildings to ensure safety of tenants
- Ensuring that individuals are not loitering on property
- Administrative tasks
- Participation in the Needle Syringe Program

**Skills Experience**:

- Previous experience in a social service environment is preferred
- Excellent interpersonal communication skills
- Knowledge of addictions and recovery issues
- Ability to work independently, with mínimal supervision
- Health and social services training important
- Commitment to team approach
- Passion to support people living on low income with support needs including mental health and addiction challenges
- Previous education in a related field of study
- Commitment to understand and uphold the mission and values of House of Friendship is expected
- Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
- Ability to work professionally as a team member with staff, participants and community members
- Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs
- Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery
- Must be dependable, professional, flexible, a team player, and have a positive attitude
- Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges
- Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

**Compensation**:

- We value our team members above all else and know that our mission can only succeed through your work
- We value the work that you do with fair pay and benefits:

- We are a Living Wage employer as defined by the Ontario Living Wage Network
- We use a 3.5:1 ratio meaning that the highest paid team member is not paid more than 3.5 times than the lowest paid team member
- Time off includes 3 weeks of vacation, 3 personal days and sick credits totaling approximately 12 days per year
- Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (ADD), Long Term Disability (LTD) and Health Care Spending Account
- We believe strongly in supporting the mental health of our team members including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs
- We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

**Rate of Pay**:
Grade: 4
Min: $21.53
Mid: $24.93
Max: $28.33

**Working Conditions**:

- 37.5 hours per week - Sunday to Thursday, night shifts (from 10pm to 6am)
- Encountering participants at program sites who may be under the influence of drugs or alcohol, and/or experiencing symptoms of mental illness can be expected

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here:
By end of day **April 21, 2024.**

$21.53 - $28.33/h

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