Customer Service Representative
7 months ago
Forno Appliances is looking for a Full Time Customer Service Representative:
- Lower the Cost of Living with Forno Appliances_
When the Forno line of products was created, we had only one goal in mind: To provide the best state of the art kitchen appliances to consumers just like you and me at a fraction of current retail prices. We are proud to present a new era of appliances that will revolutionize your kitchen.
Join a fast paced, dynamic and supportive team Full training is provided.
**Responsibilities**:
- Conduct diagnosis evaluate customer requests
- Monitor our Support and Parts channel to provide knowledgeable, personable and timely responses to customers.
- Coordinate with internal teams to ensure Part shipments, replacement orders and service calls are being followed through
- Evaluate customer warranties
- Dispatch service calls
- Accurate data entry for reporting on day-to-day customer solutions/parts shipped/dispatch service calls booked
- Providing outstanding customer service
Qualifications:
- Experience in appliance repairs / installs / maintenance preferred
- Ability to multi-task, organize and prioritize work
- Follow-up on pending tasks
- Excelled verbal, written and interpersonal skills (English a must)
- Basic Excel knowledge an asset
- We provide full training, but prior experience in customer service is preferred
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- Électroménagers Forno (une division du Groupe CTM Internationale) est à la recherche d'un Comptable qualifié(e):
- Réduisez le coût de la vie avec les appareils électroménagers Forno_
Lorsque la gamme de produits Forno a été créée, nous n'avions qu'un seul objectif en tête : Fournir les meilleurs appareils de cuisine modernes à des consommateurs comme nous, à bas prix. Nous sommes fiers de présenter une nouvelle ère d'appareils qui révolutionneront votre cuisine.
Rejoignez une équipe dynamique, dynamique et solidaire Une formation complète est dispensée.
Responsabilités:
- Effectuer des diagnostics et évaluer les demandes des clients
- Surveiller notre canal d'assistance et de pièces détachées afin de fournir des réponses compétentes, personnalisées et opportunes aux clients.
- Coordonner avec les équipes internes pour s'assurer que les envois de pièces, les commandes de remplacement et les appels de service sont suivis.
- Évaluer les garanties des clients
- Répartir les appels de service
- Saisie de données précise pour le reporting sur les solutions client quotidiennes/pièces expédiées/appels de service d'expédition réservés
- Fournir un service client exceptionnel
Qualifications:
- Expérience en réparation/installation/entretien d'appareils électroménagers préférée
- Capacité à effectuer plusieurs tâches à la fois, à organiser et à prioriser le travail
- Suivi des tâches en attente
- Excellentes compétences verbales, écrites et interpersonnelles (anglais indispensable)
- Connaissance de base d'Excel, un atout
Nous proposons une formation complète, mais une expérience préalable en service client est préférable.
**Job Types**: Full-time, Permanent
**Salary**: From $45,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Montreal-nord, QC H1G 3J6 (required)
Work Location: In person
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