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Broker Relationship Manager

1 month ago

Vancouver, Canada RFA Bank of Canada, RFA Mortgages Corp. Full time

Broker Relationship Manager - Western Canada - RFA - Mortgage Corporation
**Date**: February 24, 2025
**Location**: Toronto, ON
**Company**: RFA Mortgage Corporation

**Job Type**: Permanent
About RFA
Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions.
The Opportunity
We’re looking to fill a Broker Relationship Manager (BRM) - Western Canada (BC, AB) position at RFA Mortgage Corporation
RFA Mortgage Corporation, a division of RFA (Realty Financial Advisors), specializes in Prime lending (Insured, Insurable and Uninsurable). Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Mortgage Corporation, we focus on delivering a unique value proposition in the Prime mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.
Core Responsibilities
As a Broker Relationship Manager - Western Canada (BC, AB), you will:
**Underwriting**:

- Responsible for underwriting to highest credit quality standards
- Review of credit information
- Review of real estate appraisals for consistency, with prevailing market conditions
- Review, Accept & Follow-up on outstanding conditions/documentation
- Preparing and issuing mortgage commitments
- Determining and obtaining all relevant credit information such as proof of income, down payment, etc., and conducting appropriate due diligence
- Identifying and escalating instances of suspected fraud to Senior Management and Quality Assurance
- Ensuring that the highest levels of service are maintained in an environment of high volumes and the competing demands of customers and staff
- Working in alignment with corporate objectives and risk tolerances

Relationship Management
- Maintaining an appropriate level of regular contact with the established broker portfolio to meet the needs of each specific broker office
- Planning, scheduling and conducting sales and product and policy presentations and regular follow-up communications with agents to strengthen existing relationships
- Providing support tools to assist brokers with their client relations (product information, pricing and ways to solidify deals)
- Performing daily account management activities
- Tracking and monitoring broker performance for improvement of efficiency (commitment to fund ratios, cancellation ratios)

Job Complexities
- Managing high volumes to meet short timelines with a high level of quality
- Evaluating real estate and associated risks in a volatile market
- Handling difficult interactions and/or scenarios related to deal/account management
- Building relationships with mortgage brokers and related business partners
- Keeping up-to-date with evolving policies and procedures

Customer/Stakeholder Interaction
- Manage Customer Complaints according to RFA’s Customer Complaint policy.

Financial Responsibilities
- Making heightened efforts to minimize financial losses during adjudication process.

What You’ll Need to Succeed
- Must have 5+ years previous residential mortgage underwriting experience.
- Undergraduate university degree is an asset.
- Detailed working knowledge of real estate and covenant assessments, legislation, and land title systems in all provinces
- Detailed working knowledge of principles of credit analysis and risk management
- Understanding of credit scoring
- Ability to understand financial statements and assess financial viability.
- Previous experience working with mortgage brokers or an external mortgage sale force.
- Working knowledge of PC software in a Windows environment
- An ability to handle pressure caused by high volumes and tight turnaround times.
- A very strong customer focus is required with an ability to ensure the customer experience is a positive one.

What Sets You Apart
- Demonstrated effective leadership and team development skills.
- Demonstrated ability to assess risk in a fluctuating real estate market.
- Building productive relationships with mortgage brokers, internal mortgage agents and related business partners
- Strong attention to detail
- Demonstrates the ability to make decisions that consider all implications and proactive management of risk.
- Demonstration of solid negotiation and problem-solving skills
- Excellent interpersonal and negotiation skills
- Ability to make quick accurate decisions.
- Self-starter
- Able to work independently and/or within a team.

What We Offer at RFA
Along with a strong work culture, RFA offers a comprehensive benefits package, including:

- Health & Dental Care
- Vision Care
- RRSP Match
- Health & Wellness Spend
- Vacation & Personal Days
- Hybrid working environment

Ready to take the next step?
If this opportunity excites you and aligns with your skills and aspirations, we’d love to hear about how you ca