Team Lead, Graduate Program Officer, Faculty of
2 weeks ago
**Description**
**Faculty of Graduate Studies** is currently seeking a Full-time Regular **Team Lead, Graduate Program Officer.**
Reporting to the Manager, Student and Program Support, The Team Lead, Graduate Program Officers has responsibility for coordinating and supervising the delivery of Faculty of Graduate Studies (FGS) Enrolment and Program Support services including admission, registration, fee assessment, program changes, supervision, examinations, and convocation for about 8000 graduate student files in 80+ graduate programs. The Team Lead has a significant impact on multiple stakeholders within FGS and the University, including students, staff, faculty, and senior leaders; guidance and recommendations from the Team Lead influence priorities, procedures, and plans.
This role ensures that FGS graduate program officers and graduate program staff in teaching faculties have appropriate knowledge and access to information and support to perform successfully. The Team Lead oversees the daily work of the Graduate Program Officer team (7), and acts as a mentor to the broader FGS Graduate Student and Program Support team, providing leadership and guidance.
Excellent time management skills are required to balance Team Lead duties (50%) with Graduate Program Officer duties (50%). A high level of concentration is required to handle multiple tasks in a position that is driven by constant deadlines and a high volume of requests from students and graduate programs. Stress levels can be high during busy periods and due to an environment of constant change and shifting priorities. Strong communication, teamwork, and customer service skills are required, as is the ability to exercise sound judgement based on specialized knowledge to ensure high quality service is maintained within established regulations and guidelines, ensuring FGS policies and procedures are adhered to, and exceptions are forwarded for review/ruling. The impact of error is high and inaccurate guidance may have a serious impact on a student or graduate program.
The key purpose of the Team Lead, Graduate Program Officers is to ensure the smooth, effective, and efficient delivery of FGS graduate enrolment and program support services. This includes overseeing the day to day operations of the graduate program officers as well as coordination of workload and assignment of duties. The Team Lead ensures that graduate students are monitored and supported at all stages of their programs and that appropriate referrals are made if a student requires support during their graduate student journey and/or fails to meet Faculty regulations.
**Summary of Key Responsibilities** (job functions include but are not limited to):
**Recruitment, Training and Supervision**
- Assists in hiring and onboarding of the Graduate Program Officers and contributes to annual goal setting.
- Liaises with the Manager, Student and Program Support to ensure consistent procedures are in place, and followed by all Graduate Program Officers, and that any staff concerns are resolved quickly and fairly.
- Liaises with the Team Lead, Student Services and Team Lead, Graduate Program Support to ensure knowledge is shared and communicated to all stakeholders.
- Ensures Graduate Program Officers understand their own responsibilities and accountabilities and have a general understanding of how all units within FGS work together to enhance the student to enhance the student experience.
- Ensures equitable distribution and delegation of workload and monitors performance, considering the strengths and growth potential of the staff involved.
**Student Administration and Record Management**
- Responsible for the administration of graduate student records within a defined portfolio.
- Ensures that students who are admitted to the University meet the minimum requirements, have appropriate supervision, are registered, complete program requirements, fulfill examination requirements and graduate having fulfilled all Faculty of Graduate Studies and University of Calgary requirements.
- Ensures that appropriate processes and documentation are developed and shared to support FGS and program staff navigate more complex or exceptional circumstances effectively and consistently.
- Ensures any anomalies or problems are brought promptly to the attention of the Manager, Student and Program Support, Senior Director, and/or the appropriate Associate Dean for resolution.
- Supports graduate student wellness/success through direct referrals to the Graduate Academic and International Specialists.
**Client Service**
- Provides accurate information to students, staff and faculty in a professional, courteous, and timely manner.
- Assesses the effectiveness of processes and procedures, and suggests changes to enhance service, efficiency, and effectiveness.
- Ensures Graduate Program staff receive adequate training in FGS procedures.
- Ensures services meet the changing needs of the graduate students, the Faculty of
-
Calgary, Alberta, Canada University of Calgary Full timeDescription The Dean's Office in the Faculty of Graduate Studies is currently seeking 2 Full-time Regular Graduate Program Officer.Reporting to the Manager, Graduate Student & Program Support, the Graduate Program Officer (GPO) works both independently and as part of a team of GPOs to carry out the day-to-day student record administration operations of the...
-
Lead, Graduate Program Training
2 days ago
Calgary, Alberta, Canada University of Calgary Full timeDescription The Faculty of Graduate Studies is currently seeking a Full-time Regular Lead, Graduate Program Training & Support.Reporting to the Manager, Graduate Student & Program Support, the Lead, Graduate Program Training & Support works to support graduate programs in delivering an excellent graduate student experience. The incumbent leads the...
-
Calgary, Canada The University of Calgary Full time**Position Overview** The **Graduate Science Centre** in the **Faculty of Science** is currently seeking a Full-time Temporary Relief **Graduate Program Administrator **for approximately 12 months. **Position Description** **Summary of Key Responsibilities** (job functions include but are not limited to): **Program Advising**: - Advise...
-
Calgary, Alberta, Canada University of Calgary Full timeDescription The Graduate Science Centre is currently seeking a Full-time Limited Term Graduate Program Administrator for approximately 6 months.Reporting to the Manager, Graduate Student Centre, the Graduate Program Administrator (GPA) provides student affairs expertise related to student admission, funding, registration and progression through their degree...
-
Calgary, Canada The University of Calgary Full time**Position Overview** The **Dean's Office** in the **Faculty of Graduate Studies** is currently seeking a Full-Time Regular **Graduate Student Services Assistant**. The University of Calgary is a research intensive university with a focus on graduate education. The Faculty of Graduate Studies (FGS) has approximately 8000 registered graduate students...
-
Calgary, Alberta, Canada University of Calgary Full timeDescription The Faculty of Graduate Studies is currently seeking a Full-time Limited Term Advisor, Graduate Student Journey for approximately 14 months.Reporting to the Senior Manager, Graduate Student Journey, the Advisor, Graduate Student Journey works closely with the FGS team and other UCalgary partners and collaborators. The Advisor will lead the...
-
Calgary, Canada University of Calgary Full timeDescription The Faculty of Graduate Studies is currently seeking a Full-time Limited Term Advisor, Graduate Student Journey for approximately 14 months.Reporting to the Senior Manager, Graduate Student Journey, the Advisor, Graduate Student Journey works closely with the FGS team and other UCalgary partners and collaborators. The Advisor will lead the...
-
Calgary, Canada The University of Calgary Full time**Position Overview** The **Graduate Science Centre** in the **Faculty of Science **is currently seeking a Full-time Regular **Graduate Internship Program Coordinator**. Reporting to the Manager of the Graduate Science Centre, the Graduate Internship Program Coordinator is responsible for managing the work integrated learning (WIL) programs for graduate...
-
Senior Academic Advisor, Faculty Development
2 days ago
Calgary, Canada University of Calgary Full timeDescription The Faculty of Veterinary Medicine is currently seeking a Full-time Temporary Relief Senior Academic Advisor, Faculty Development for approximately 18 months.The Senior Academic Advisor, Faculty Development reports to the Manager, Research, Graduate Education & Central Support with coordinated accountabilities to both the Associate Deans,...
-
Calgary, Canada University of Calgary Full timeDescription The Faculty of Veterinary Medicine is currently seeking a Full-time Temporary Relief Senior Academic Advisor, Faculty Development for approximately 18 months.The Senior Academic Advisor, Faculty Development reports to the Manager, Research, Graduate Education & Central Support with coordinated accountabilities to both the Associate Deans,...
-
Senior Academic Advisor, Faculty Development
2 days ago
Calgary, Canada University of Calgary Full timeDescription The Faculty of Veterinary Medicine is currently seeking a Full-time Temporary Relief Senior Academic Advisor, Faculty Development for approximately 18 months.The Senior Academic Advisor, Faculty Development reports to the Manager, Research, Graduate Education & Central Support with coordinated accountabilities to both the Associate Deans,...
-
Calgary, Alberta, Canada University of Calgary Full timeDescription The Department of Undergraduate Student Services in the Faculty of Science is currently seeking a Full-time Regular Manager.Reporting to the Manager, Undergraduate Science Centre,The Manager, Undergraduate Student Services will be responsible for providing strategic direction and operational oversight of advising and student events, including...
-
Director, Student Experience, Faculty of Science
4 weeks ago
Calgary, Alberta, Canada University of Calgary Full timeDescription The Dean's Office in the Faculty of Science is currently seeking a Full-time Regular Director, Student Experience.Reporting to the Dean of Science, the Director, Student Experience plays a pivotal leadership role focused on strategy, with emphasis on building operational excellence across multiple operational areas including the Undergraduate...
-
Senior Academic Advisor, Faculty Development
24 hours ago
Calgary, AB, Canada University of Calgary Full timeDescription The Faculty of Veterinary Medicine is currently seeking a Full-time Temporary Relief Senior Academic Advisor, Faculty Development for approximately 18 months. The Senior Academic Advisor, Faculty Development reports to the Manager, Research, Graduate Education & Central Support with coordinated accountabilities to both the Associate...
-
Director, Operations, Faculty of Science
7 days ago
Calgary, Canada University of Calgary Full timeDescription TheFaculty of Science is currently seeking a Full-time Regular Director, Operations.The Faculty of Science has been catalyzing change and inspiring discovery, creativity, and innovation for over 50 years. Our strategic plan integrates current and emerging strengths with areas targeted for future growth and investment. Our goals, and values guide...
-
Director, Operations, Faculty of Science
7 days ago
Calgary, Canada University of Calgary Full timeDescription TheFaculty of Science is currently seeking a Full-time Regular Director, Operations.The Faculty of Science has been catalyzing change and inspiring discovery, creativity, and innovation for over 50 years. Our strategic plan integrates current and emerging strengths with areas targeted for future growth and investment. Our goals, and values guide...
-
Director, Operations, Faculty of Science
7 days ago
Calgary, Canada University of Calgary Full timeDescription TheFaculty of Science is currently seeking a Full-time Regular Director, Operations.The Faculty of Science has been catalyzing change and inspiring discovery, creativity, and innovation for over 50 years. Our strategic plan integrates current and emerging strengths with areas targeted for future growth and investment. Our goals, and values guide...
-
Awards Specialist, Faculty of Science
4 weeks ago
Calgary, Alberta, Canada University of Calgary Full timeDescription The Faculty of Science is currently seeking a Full-time Temporary Relief Awards Specialist for approximately 19 months.Reporting an Associate Dean in the Faculty of Science, the Awards Specialist provides strategic direction and advice to faculty members, associate deans, department heads, directors, senior faculty administrators and staff...
-
Elearning Tech Coordinator- Faculty of Nursing
3 weeks ago
Calgary, Alberta, Canada University of Calgary Full timeDescription The Faculty of Faculty of Nursing invites applications for a eLearning Tech Coordinator. This Part-time Fixed Term position is for approximately 24 months(based on length of grant funding), with the possibility of extension.The e-Learning Technology Coordinator reports directly to the Manager, Technology Integrated Learning, Faculty of Nursing....
-
Director, Operations, Faculty of Science
6 days ago
Calgary, AB, Canada University of Calgary Full timeDescription The Faculty of Science is currently seeking a Full-time Regular Director, Operations . The Faculty of Science has been catalyzing change and inspiring discovery, creativity, and innovation for over 50 years. Our strategic plan integrates current and emerging strengths with areas targeted for future growth and investment. Our goals, and...
