Client Relationship Manager

4 months ago

Edmonton, Canada VC3 Full time

Are you passionate about maintaining and developing client relationships? Do you possess sound judgement with the ability to resolve complex issues? Do you excel in a fast-paced and dynamic work environment?- If so, we are currently looking for a
- **Client Relationship Manager** to join our team This key position is one of the primary points of contact for our clients. The
- **Client Relationship Manager** focuses on assisting our clients to navigate their service needs, ensuring proper escalations as required, and managing their technology needs and service expectations.**Culture** is an integral part of working at VC3. Our company values represent the most important values, the ones we live by:
**Passionately Curious**
We challenge the status quo, seek continual improvement and are constantly learning.
- **Go Beyond**
Go Beyond is taking that extra step to create moments that are unexpected but appreciated.
- **Own It**
We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
- **Serve as One**
Together we are greater than the sum of our individuals, and teamwork is essential to success.
- **Our Noble Promise**:

- “Developing Growth Minded People” - Is the driving force behind our values and why we do what we do.
- A successfulKey Responsibilities
- Advocate for your client during day-to-day operations, taking ownership of major incidences to ensure proper coordination of all relevant resources. During these incidents, you will effectively communicate our remediation work and timelines to the client stakeholders
- Conduct monthly service delivery-management meetings with your clients. These ensure client satisfaction, by providing an open forum for your clients to discuss any issues or needs that have arisen. You will create clear and concise agendas and task lists to review on a regular basis, using this time to update them about ongoing or upcoming projects, new service offerings, and security concerns. You will also interpret trends with each client and work with the assigned Strategic Advisor to create change in negative trends
- Work closely with Strategic Advisors, whose duty is to provide future guidance for our client's technology needs. The information you provide them will help them integrate new technologies/services/project ideas and to provide future guidance on technology needs

**Additional Responsibilities**:

- Build relationships with clients and team members and serve as a trusted point of contact
- Provide timely and thorough responses and guidance to client requests
- Assist in the production of accurate and up to date documentation
- Maintain accurate and real time up to date time sheets

Skills, Knowledge & Expertise
- Relevant technical experience is an asset
- Experience meeting with customers in person is required
- High Level Customer Service Experience is an asset
- Account Management and/or Sales Experience is an asset
- Ability to analyze data to assist in decision-making and strategy is an asset
- Knowledge of ITIL standards is a benefit
- Strong organization, time management, presentation, and customer service skills
- Team players are a benefit, you will be required to liaison and collaborate with other departments to assist in resolving client issues.

About VC3
- VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
- VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
- We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

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