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Service Technician

4 weeks ago

Kitchener, Canada Cottage Dream Vacations Full time

Join **Canadian Hot Tubs** as a **Service Technician, Customer Service**, where you will be the crucial link ensuring our customers enjoy seamless and efficient service experiences. This role offers hands-on opportunities to engage directly with clients, diagnose issues, and perform maintenance on our hand-crafted cedar hot tubs, contributing significantly to customer satisfaction and retention. You will collaborate closely with sales and the production team, using your problem-solving skills to enhance product performance and client happiness. Working at the heart of our operations, you will gain insights into various facets of our business and build relationships across departments and the industry, enhancing your career development potential. This position is unique in offering a dynamic blend of technical work and customer interaction, suited for those passionate about delivering top-notch service. Embrace this

opportunity to grow within a supportive team, while making a tangible impact on our commitment to excellence.

**Responsibilities**:

- Perform routine maintenance and repairs on a variety of hot tub models to ensure optimal functionality.
- Diagnose technical issues effectively, using problem-solving skills to identify and resolve challenges quickly.
- Provide clear and comprehensive guidance to customers on the proper use and care of their hot tubs.
- Manage service appointments efficiently, arriving punctually and prepared with necessary tools and parts.
- Maintain accurate records of services performed, ensuring all documentation is complete for future reference.
- Collaborate with team members to share knowledge and develop innovative solutions for complex service tasks.
- Uphold high standards of customer service by addressing inquiries and concerns professionally and empathetically.
- Continuously update your knowledge of industry trends and new technologies through ongoing training and development
- 9am to 5pm Monday to Friday (ability to work evenings and weekends if required)
- Comprehensive benefits plan
- Paid time off
- An environment where your expertise is valued and nurtured.
- Succession planning and lots of opportunity for growth as we expand our company

**Requirements**:

- Hands-on experience with hot tub or pool maintenance and repair is an asset to ensure effective service delivery.
- Proficiency in diagnosing mechanical, electrical, and plumbing issues (ideally related to hot tubs or pools).
- Excellent problem-solving skills to provide swift resolutions to customer concerns both in-person or remotely.
- Our team values your ability to communicate technical information clearly and effectively to customers who may not be familiar with the equipment.
- Ability to manage inventory of parts and tools efficiently to minimize downtime during repairs.
- A valid driver's license is necessary as you will travel to different customer locations for servicing and installations (locally).
- Proficiency in using basic digital tools to log service reports and maintain accurate records is essential.
- Ability to work collaboratively with our sales team to identify opportunities for upselling maintenance plans or new products.

**Skills**:

- Diagnostic Ability
- Customer Communication
- Technical Aptitude
- Problem Solving
- Time Management
- Attention to Detail
- Manual Dexterity
- Product Knowledge
- Conflict Resolution
- Adaptability

Pay: $58,000.00-$62,000.00 per year