Freight Forwarder

5 months ago

Toronto, Canada OIA Global Full time

**OIA Global** provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.
- The hiring rate for this position is $46,200.00 - $60,600.00 CAD per year._
- The actual pay may vary based on several factors, including professional experience, hiring location, skills, and competencies._

**Summary: Freight Forwarder**

A Freight Forwarder makes sure goods are transported in the safest, most efficient and cost-effective way. They will need to manage the whole freight forwarding process from start to finish ensuring that all transport bookings and documents are prepared from the point of origin to destination. The Freight Forwarder organises the best means of transporting goods using all modes of air, rail, road and sea as required, ensuring that the process runs smoothly reducing the risk of unforeseen costs or delays.

**Supervisory Responsibilities**:

- None

**Duties and Responsibilities**:
**Operations**
- Research and plan the most appropriate route for shipment.
- Ensure that our technology platform is used to create/maintain highly efficient processes.
- Adhere to company-wide quality processes are implemented and maintained.
- Ensure compliance with existing Quality systems (AEO, ISO etc).
- Build and develop successful supplier relationships.
- Ensure all jobs are completed in accordance with the company’s operating procedures.
- Obtain, check and prepare documentation to meet customs and insurance requirements, packaging specifications, and compliance with overseas countries’ regulations and fiscal regimes.
- Maintain visibility and control through all phases of the journey, including the production of management reports, statistical and unit cost analyst.
- Complete customs formalities or sub-contracting services.
- Enter full job details into Cargowise.

**Customer Service**
- Reporting back to clients keeping them up to date with the progress of the goods Create a culture of excellence in the way you provide customer service.
- Develop existing and new business with support from the business development teams and Branch Managers.
- Be proactive in communication/relationship building with customers and ensure that they are visited regularly.
- Leverage OIA's unique products and verticals to create new opportunities.
- Optimise every opportunity to help the customer and expand our business
- Strive to retain customers during any service issues.
- Arrange insurance and assist the client in the event of a claim.
- Provide advice on the most commercially viable method of transporting goods.
- Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
- Deliver (alternative) solutions to customers where possible to minimise the impact on the scheduled delivery upon changes to the schedule.

**Sales, Marketing, and Business Development**
- Negotiate contracts, transportation and handlings costs.
- Increase efficiency & effectiveness.
- Improve financial results.
- Work closely with Customer and Trade team to provide timely quotes
- Work to expand our presence and ensure OIA is a key forwarder within the market.
- Be aware of potential customers and look for opportunities to develop the business.

**Financial**
- Ensure all jobs are completed and invoiced on time.
- Work with the Finance Team to help manage credit control and minimise bad debts.
- Work with the Finance Team to control overhead costs.
- Ensure that local auditory and government requirements are met.
- Work with team and Finance to ensure a smooth month, quarter and year end.

**Required Skills and Abilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.
- Excellent verbal/written communication skills.

**Education and Experience**:

- Minimum 1 year of relevant work experience in the freight forwarding industry or logistics field.
- Familiarity with CargoWise’s Enterprise system a plus.

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift to 30lbs/15 kg.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation

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