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Spa Receptionist

5 months ago

Vancouver, Canada Shangri-La Hotels Full time

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits

We are currently searching for a talented Spa Consultant to join our team on a full time basis.

Job Requirements

Welcome and greet guests and provide information about the facilities, services and promotions
Providing a positive first and last impression of our spa guests
Complete opening or closing duties for CHI the Spa.

**Spa administration will include**: preparation of treatment schedules, confirmation of guest appointments, managing a cash float, settling daily accounts, processing retail sales, etc.
Manage guest records including recording important guest information such as special occasions, requests, injuries and allergies, as required
Complete the initial spa consultation, Informing guests of Spa facilities available for access before and after their treatment as well as communicating cancellation policy to guests
Successfully promote and sell all available services, products and therapies
Monitor and control all stock, maintain par levels, re-ordering supplies on a regular basis, as required
Ensure the Spa lounge and lobby area is maintained to impeccable standards of cleanliness, safety and hygiene
Communicate any pertinent information to Colleagues and Management, as required
Interact with guests to maintain close contact, actively seeking feedback regarding the guest experience, treatments and services offered at the spa with a goal to build business through positive relationships with guests
Maintain excellent knowledge of all treatments and products provided in the spa
Inform the security department of any matter or incident which may be detrimental to guests or Colleagues
Ensure compliance to all hotel policies, programs and core practices
Undertake other ad hoc related responsibilities, as required

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:
Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
Experience our renowned food & beverage with a special Colleague Discount
Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs
Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs.
Connect your event leads or employee referrals and earn a special Colleague bonus
Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.
Pursue your own ongoing development through our education reimbursement program
Secure your vehicle conveniently with access to heavily discounted monthly paid parking
Eligible Colleagues receive a 25% discount on their monthly transit pass
Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
Eligible Colleagues can build retirement savings with employer support contributions.

ABOUT SHANGRI-LA HOTELS AND RESORTS

Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that