Restaurant Host/hostess

**What you'll do**:
You’re a perfect fit for the role of Restaurant Host if you welcome the challenge of being part of a team that elevates the dining experience for customers. You are excellent at providing warm, genuine customer service to both guests and your fellow associates in all departments.

**The responsibilities of this position include**:

- To meet, greet and seat guests in Olio, providing a guest experience that is consistent with Sheraton standards.
- To provide service to all Olio/lounge guests according to Sheraton standards.
- To maintain day-to-day operations of Olio/lounge.
- To be familiar with all food and beverage menus, specials and promotions in the Olio/lounge, in order to assist the guest and promote the items.
- To greet and provide service to our guests in an efficient, friendly and professional manner.
- To check the outlet(s) for proper set-up upon arrival.
- To check Squirrel machines to ensure that they are working and set-up properly.
- To fill out a seating floor plan by checking server section rotation chart; assign side-work schedule on the floor plan; post floor plan at the host/hostess stand.
- To seat guests following a rotation of server sections, providing guests with meal menus.
- To take reservations for Olio, both in person and over the telephone
- To co-ordinate functions, including setup, timing of food and beverage deliveries.
- To promote the use of all Hotel facilities and special promotions.
- To adhere to local liquor and health, safety and fire procedures and laws.
- To make recommendations for improvement to either product or service in Olio/Lounge.
- To assist servers in the operation of the outlet(s), including: setting up tables / organized functions, bussing, side duties, polish silverware, et al.
- To participate in the daily pre-shift meeting.
- Other duties as assigned.

**What you'll offer us**:
We are looking for a dynamic, energetic individual who wants to learn and thrives in a fast-paced environment and fosters a culture of respect and positivity.
- A minimum of one year’s related experience.
- Host/hostess outlet experience an asset.
- Graduate from a community college/university hospitality program preferred.
- Excellent communication and organization skills.
- Knowledge of local health and liquor laws an asset.
- Smart Serve Certification preferred.
- Knowledge of Squirrel preferred.
- High school graduation diploma or equivalent required.
- Must be available to work evenings plus weekends

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $20.31-$20.81 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability

Application question(s):

- Are you looking for a Part-Time or Full-Time position?

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Smart Serve certification (required)

Work Location: One location