Assistant Floor Manager

5 months ago


Summerland, Canada Summerland Timbermart Full time

Assistant Floor Manager needed for busy and growing building centre in the South Okanagan

**Responsibilities**:

- Engage in and oversee the daily customer facing operations, ensuring customer satisfaction and operational efficiency.
- Supervise a team of floor staff, providing leadership on product knowledge, merchandising initiatives, inventory management, conflict resolution, and procedural excellence.
- Lead inventory management of specific product categories to maximize GMROI - Champion customer facing initiatives including customer onboarding & retention, dispute resolution, lead generation & communication, sales conversion - Implement and enforce company policies to maintain a safe and productive work environment
- Engage in and oversee advertising efforts including instore, digital & social media
- Utilize strong time management and organizational skills to prioritize tasks and meet deadlines
- Onboard and train new employees on service standards, product knowledge and company policies

**Requirements**:

- Proven experience in an administrative or managerial role, preferably in a retail or customer service setting. Experience within building materials is an asset.
- Excellent communication skills, with the ability to positively & effectively interact with customers and employees in person and online. - Strong computer skills including comfort within of Microsoft Office Suite, Salesforce CRM & social media platforms.
- Proven experience in attaining sales goals, managing inventory, creating unique advertising, leading merchandising efforts, and creating positive customer experience.
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Demonstrated leadership abilities with the capacity to motivate and inspire a team

**Salary**: $22.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift

Ability to commute/relocate:

- Summerland, BC V0H 1Z5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 2 years (required)
- Retail: 3 years (required)

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: In person


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