Night Audit Relief Supervisor
6 months ago
**Job description**
**ABOUT US**
The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
You will be employed in the positions of Night Audit Supervisor and Night Audit Associate. The duties and responsibilities for both roles are listed below.
**NIGHT AUDIT SUPERVISOR**
**RESPONSIBILITIES**:
- Lead our Front Office team and maintaining a level of professionalism according to the
standards set forth by Wall Centre & Marriott.
- Adhere to all policies and procedures set forth by Wall Centre & Marriott and maintain
the standards of verbiage as per Marriot Standards.
- Balance the house and block rooms according to the standards set by Wall Centre &
Marriott.
- Participate in and oversee the completion of the Front Office task list and special
projects.
- Ensure that any guest concerns are resolved and addressed accordingly.
- Schedule breaks and ensure that both desks and communications are covered during
busy times.
- Assists with training of new associates.
- Promote Marriott Rewards program and ensure monthly enrollment quotas are met.
- Adhere to all emergency procedures when called upon.
- Represent management when AFOM/FOM are not present.
- Assist the AFOM’s/FOM with other assigned duties.
- Adhere to and promote all company health and safety policies and procedures to
ensure a safe work environment.
- Tour preparation and arrival.
- Participate in and promote Wall Centre & Marriott Core Values.
- Performs all duties of a Night Audit Associate inclusive of supervising the overnight
team and liaising with guests and clients.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying
reservations, addresses, and credit information. Promote the Marriott Rewards Program
and provide recognition and benefits to all present members.
- Reconcile and complete all daily front office work.
- Run night audit procedures in front office system.
- Accept payment for guests’ accounts both at the time of registration and checkout.
Maintain an accurate report of receipts and deposits.
- Post miscellaneous charges as required.
**RESPONSIBILITIES CONTINUED**:
- Answer telephones in a timely and professional manner.
- Accept and create reservations utilizing the standards set by the reservation
department.
- Attendance at all scheduled training sessions and meeting is required.
**QUALIFICATIONS**:
- Minimum of 2 years guest service experience on a front desk or equivalent in a similar
field.
- Minimum 6 months of night audit experience.
- Demonstrated leadership qualities and the ability make decisions that balance value to
our guests and profitability to the hotel.
- Scheduling flexibility and the ability to work more than 8 hours a day is required.
- Fluent in English, both verbal and written.
- Exceptionally knowledgeable of all hotel related information including outlet hours of
operation, outlet menus, meeting facilities, room and rate structuring and current
promotion.
- Familiarity with all guest related activities and events available within and though
outside agencies including theater, sporting events, recreational activities and the arts.
Wage: $30.50-$31.50 per hour
**NIGHT AUDIT ASSOCIATE**
**RESPONSIBILITIES**:
- Greet and welcome guests upon arrival. Register guests into the computer, verifying
reservations, addresses, and credit information. Promote the Marriott Rewards Program
and provide recognition and benefits to all present members.
- Reconcile and complete all daily front office work.
- Run night audit procedures in front office system.
- Accept payment for guests’ accounts both at the time of registration and checkout.
Maintain an accurate report of receipts and deposits.
- Post miscellaneous charges as required.
- Answer telephones in a timely and professional manner.
- Accept and create reservations utilizing the standards set by the r
-
Relief Night Manager
6 months ago
Vancouver, Canada Shangri-La Hotels Full timeCreate moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular...
-
Relief Night Manager
6 months ago
Vancouver, Canada Century Plaza Hotel Full timeThe **Century Plaza Hotel** located in the heart of downtown Vancouver is looking for a full time **Relief Night Manager** to start immediately, on a 3 month contract. The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours (11:00pm to 7:30am), focusing on Front Office operations, night audit and hotel...
-
Guest Services Agent
2 months ago
Vancouver, Canada Holiday Inn Vancouver-Centre Full timeProud to be a part of the Intercontinental Hotels Group family, The Holiday Inn Vancouver Centre on 711 West Broadway is a newly renovated 197 room hotel located in the heart of Vancouver, British Columbia. We are currently recruiting for a dynamic individual to fill the position of Guest Services Representative/Relief Night Auditor. **Job...
-
Guest Services Agent/relief Night Auditor
6 months ago
Vancouver, Canada Hotel Blu Vancouver Full timeAs a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment. You will be responsible for attending to the day to day front of house operation, as well as conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various...
-
Relief Night Auditor
7 months ago
Vancouver, Canada Hotel Blu Vancouver Full timeAs a member of Hotel BLU's night audit team you will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to...
-
Night Audit
7 months ago
Vancouver, Canada True North Hostelling Association Full timeJoin our team and enjoy a summer bonus - from May 19, 2024, to October 19, 2024, employees will receive an extra dollar ($1.00) per hour for every hour worked during this period. ***HI Vancouver Downtown** Come join the fun, life-loving team at HI Vancouver Downtown! Whether it’s for summer, winter - or both - you’ll have a bunch of friends to explore...
-
Relief Worker
6 months ago
Vancouver, Canada Home Sharing Support Society BC Full time**Job Overview**: We are seeking a compassionate and dedicated Relief Workers interested in joining our relief pool. As a Relief Worker you can set your own schedule and hours accepting casual shifts based on what works for you. As a Relief Worker you ensure a consistent level of care and support to adults with disabilities. Multiple opportunities exist...
-
Night Audit Guest Services Associate
3 months ago
Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time**NIGHT AUDIT GUEST SERVICES ASSOCIATE** **What’s in it for you**: Do you like to provide efficient service and create memorable experiences by making emotional connections with all our guests? If so, explore what we have to offer! In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring...
-
Guest Services Agent/night Auditor
3 months ago
Vancouver, Canada Hotel Blu Vancouver Full timeAs a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment. You will be responsible for attending to the day to day front of house operation, as well as conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various...
-
Night Auditor
4 months ago
North Vancouver, Canada Lonsdale Quay Hotel Full timeNight Audit Functions - Monitors house accounts, adjusting weekly and balancing forward daily. - Sorts shift work balancing adjustments, and charges making all necessary corrections. - Maintains all necessary system backups daily (PMS, merchant interfaces, etc). - Completes credit card balancing and processing in a timely manner, ensuring that work is...
-
Night Auditor
6 months ago
Vancouver, Canada Hilton Vancouver Downtown Hotel Full timeThe main responsibilities of the Night Auditor is to verify daily revenues, balance daily receipts and prepare a daily revenue summary on behalf of the Front Office and Finance departments. Auditing, balancing, and verifying daily revenue documents Managing the hotel’s inventory of reservations, room assignments and vacancies Greeting guests, checking...
-
Night Auditor
4 months ago
Vancouver, Canada Lhermitage Hotel Full timeWelcome to L'Hermitage Hotel. Celebrated as one of downtown Vancouver’s most popular boutique hotels, L'Hermitage is located on the corner of Richards and Robson Street in the very heart of Vancouver's shopping and entertainment district and only blocks from its financial centre. L'Hermitage is a luxury property and offers all the services and amenities a...
-
Night Auditor
2 weeks ago
Vancouver, Canada Days Inn by Wyndham Vancouver Downtown Full timePlease submit your resume and cover letter in confidence. **Job Type**: Part-time Pay: $23.18-$26.50 per hour Expected hours: 40 per week **Benefits**: - Dental care - Employee assistance program - Extended health care Schedule: - 8 hour shift - Night shift - Weekends as needed **Experience**: - Night Audit: 1 year (required) Work Location: In...
-
Night Auditor
4 months ago
Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time_Night Auditor _ Job Description for Front Desk Night Auditor The Best Western Premier Chateau Granville which is located in the heart of the Entertainment District Downtown Vancouver is seeking a Night Auditor to join our team. Almost all of our 118 rooms and suites have private balconies with splendid views of downtown Vancouver’s skyline and bustling...
-
Night Auditor
6 months ago
Vancouver, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. Night Auditor The Night Auditor-Front Desk Agent will contribute to the overall success of the hotel by anticipating guest needs and providing friendly,...
-
Relief Bartender/server
2 months ago
Vancouver, Canada The Den Arcade & Drinkery Full timeThe Den Arcade & Drinkery is looking for a reliable and trustworthy individual to join our team as a relief bartender. No set shifts, just pick ups and holiday coverage between mid November and January So flexible schedule is ideal **Skills** - Serving it Right - 3 year of restaurant/bar experience - Ability to work independently and be self-motivated. -...
-
Night Auditor
2 months ago
Vancouver, Canada Wedgewood Hotel & Spa Full time**Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property!** Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European...
-
Night Auditor
6 months ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...
-
Night Auditor
7 months ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...
-
Supervisor - Public Company Audit
4 months ago
Vancouver, Canada DMCL CPA LLP Full timeAbout the role: At DMCL, our public company audit team (PUBCO) is full of people obsessed with details. They work diligently to stay on the forefront of constantly changing regulatory standards, while examining our clients’ finances with a keen eye. Thanks to their hard work, our PUBCO team is able to provide both our clients and the public with assurance...