Counselling Services Manager
3 weeks ago
**Responsibilities**:
- Review and enhance the existing service delivery framework and develop comprehensive practice standards for the team
- Development of new innovative counselling and wellness programs that meet the needs of Black and racialized communities in Northwest Toronto
- Manage the recruitment, selection, training and evaluation of counselors
- Provide professional clinical direction, coaching, case consultations and mentoring of staff, matching identified needs to specific programs/services of making appropriate referrals to community agencies
- Use knowledge of professionally acceptable counselling techniques to ensure that residents receive appropriate support.
- Providing leadership in the development and monitoring of quality systems and stand standards for the team
- Liaise with operations, staff, various departments and community agencies; participate on committees
- Work effectively with the management team and other colleagues to ensure that DF is effectively represented by various stakeholders (clients, partners, funders, elected officials), on relevant networks and at public & private events.
- Establishing objectives and key performance indicators (KPIs) in collaboration with the Executive Director and other staff.
- To pilot and implement Delta Family’s Sesa Wo Suban model of Care for Black community members.
- Plan, implement and oversee new and current initiatives with key partners to grow the Counselling department
- Modelling DF values and a commitment to contributing to the healthy development of the organization, representing and promoting programs and DF values to agencies, organizations, elected officials and the general public.
- Review, develop and formulate institutional policies, goals and objectives as they relate to counselling, wellness and social work practice.
- Ensuring that outcomes are documented and that DF achieves contracted deliverables.
- Ensuring that management is aware of relevant trends and able to pivot to respond appropriately
- Engaging a variety of tools to effectively improve public awareness.
- Other duties as required.
**Required Skills & Qualifications**:
- The minimum requirement is a Master of Social Work degree from a recognized University
- Must be registered as a Social Worker in good standing with the Ontario College of Social Workers and Social Service Workers or another recognized accreditation body
- Minimum of 3 years counselling experience, some of which has to have been with Black and racialized community members
- At least 2 years of clinical experience
- At least 2 years of Management experience
- Experience in establishing systems and procedures for the operation of an effective counselling department
- Lived experience of the issues facing Black communities
- Minimum of 2 years experience in working with marginalized, under-resourced and racialized communities
- Comprehensive understanding of Anti-Black Racism (ABR) and the issues facing diverse Black/African communities and demonstrated commitment to addressing ABR
- Familiarity with the issues currently facing racialized and marginalized communities; experience in working with Black, African and/or South Asian communities an asset
- Good understanding of the need for organizational leaders to promote work with other departments and demonstrate commitment to organizational health and well-being
- Proven experience in report writing, documentation of program outcomes
- High level of integrity, confidentiality, good judgment, accountability and attention to detail
- Strong interpersonal skills and ability to work under pressure
- Sound analytical thinking, planning, prioritization, and execution skills
- Able to problem-solve creatively and strategically
- Able to effectively communicate both verbally and in writing
- Familiarity with East African and/or Muslim communities is an asset
- Familiarity with Toronto’s northwestern communities is an asset
- Established linkages with relevant key stakeholders e.g CAS, Black Health Alliance an asset
- Some experience in revenue generation as an asset
- Languages other than English an asset
Salary-$ 65,000 -70,000 Deadline Jan 16th - Applications Reviewed as received - Open till filled.
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