Back Shop Golf Attendant

2 weeks ago

Collingwood, Canada Living Water Resorts Full time

The focus of the position supports and assists the Head Golf Professional, the Golf Pro Shop Assistant and Team Lead in all aspects of running the Golf Operations in the Back Shop on a daily basis with the goal of providing a fun and caring environment to create special memories for our guests / members.
DUTIES INCLUDE:
1. Demonstrates through their own behaviour the Service Culture Standards of Living Water Resorts in providing a fun and caring environment for our guests / members and fellow team members which in turn will create special memories.
2. Responds to guest complaints and resolves them in a way that ensures the guest is satisfied, will return again and that every guest departs happy.
3. Maintains and delivers a “no compromise” attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest.
4. Adheres to all of the mandatory written standards of operations, policies, procedures, manuals, oral instructions, employee handbook, collective agreement that is in place at Living Water Resorts.
5. Greet all guests / members in a welcoming way, with “Good Morning / Good Afternoon” and use the guests / members name when possible and known.
6. Assist in the control and oversee guests / members play - ensure guest check-in, fee collection in coordination with the starter.
7. Assist in the marketing and promotion of new memberships, programs and play.
8. Assist in overseeing all tournaments and any other member events.
9. To be informed on and promote all club activities and services.
10. Enforce all rules and regulations governing golf course usage.
11. Assist in supervising the golf services team.
12. Assist with Membership Sales
13. Assist with Season Game Passes Sales
14. Assist with all merchandise sales in the Pro Shop
15. Answering all incoming calls to the Pro Shop in a professional and friendly manner.

**Qualifications**:

- High School diploma
- Valid driver’s license
- Possess excellent interpersonal and organizational skills and have a strong ability to prioritize.
- Good oral and written communication skills
- Excellent time management skills

Working Conditions
- Works the majority of the time indoors and outdoors
- Must be able to bend, reach, lift at least 30lbs
- Must be able to walk and stand for an average of 8 hours per shift

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

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