Rollout Admin

3 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

TD Merchant Solutions (TDMS) provides reliable, flexible and easy to use card payment solutions to corporate, commercial and small business clients. A wide selection of payment processing solutions includes Point of Sale (POS) terminals, PC Software and E-Commerce card processing solutions that allow businesses to authorize and settle their payment card transactions electronically, whether the payment is debit or credit card. TDBFG is the only bank in Canada which directly operates a merchant processor/acquirer, resulting in unique opportunities and challenges in a highly competitive environment.
TDMS' Merchant Delivery Team is responsible for:

- Deployment, Installation and Maintenance of POS equipment across Canada.
- Management and coordination of Vendor Partners throughout Canada.
- Complete Lifecycle Management and Inventory Control of all TD-owned POS equipment.
- Security Key injection of POS equipment.
- Scheduling and implementation of major product rollouts

Below are some of tasks required:

- Provide support for device deployment & migration projects including but not limited to: dispatching, follow-up, closures, device update/support calls
- Bolster and maintain effective relationships and partnerships internally & externally to support the achievement of business objectives
- Assist in/provide support for root cause analysis and corrective action issue resolution
- Assist with Pre/Post Implementation Review (PIR) through updates and/or ongoing feedback
- Ensure necessary due diligence is taken to support the accuracy and timeliness of all transactions and system (TEMS/TMS/B24/MFocus) updates
- Follow established framework and processes/procedures to support the Service Delivery Model and maintain a standard delivery of services and strive for first time resolution in all interactions, with Technicians and TD Partners.
- Act as a Subject Matter Expert and be available for technology / IT testing for systems
- Assist the Service Delivery Specialists in call overflow as directed by management

**Job Requirements**
- Excellent organizational\\Project Coordination Skills
- Strong Relationship Building\\Management Skills
- Work effectively in a team-based environment in both lead and subordinate roles
- Strong Positive, Clear Communication Skills
- Exceptional Critical Thinker with Analytical Skills.
- Strong multi-tasker
- Strong verbal, written and presentation skills
- Technical/POS Device Knowledge would be an asset
- Advanced knowledge of MS Office Products (Excel, Projects, Visio, and Word)
- Working Knowledge of TEM, TMS, BASE24, and MFOCUS
- Able and willing to “roll up sleeves” to deliver projects

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- IT Operations

**Job Category - Primary**
- Technology Solutions

**Hours**
- 37.5

**Business Line**
- Cards and Merchant Solutions

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Toronto

**Work Location**
- 1111 Flint Road

**Job Expires**
- 27-Feb-2023

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