Field Operations Supervisor, Maintenance Toronto

1 month ago

Mississauga, Canada TK Elevator Canada Ltd. Full time

**Group presentation**:
**Who we are**:
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.

**What we expect**:
**Responsibilities**:

- Direct the field labor forces and support personnel in accordance with volume of sales to meet or exceed customer expectations for scheduling and execution of elevator work
- Plan, direct and coordinate employee assignments, visually monitor employee performance to ensure compliance with contractual obligations
- Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Investigate any work-related accident/incident/near misses
- Conduct weekly job box meetings
- Oversee the job processes, providing technical or coordinating assistance as required. (Involves written and oral communication; involves manually preparing documentation incidental to departmental functions.)
- Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations
- Participate in the recruiting and training of field and support personnel as required
- Direct the field labor force and support staff assigned to perform work ensuring maximum utilization of personnel and equipment with clear, straight forward direction and communication
- Ensure availability of materials, tools, equipment, power replacement parts, etc., incidental to operations
- Maintain current knowledge of all aspects of elevator technology
- Provide exceptional customer service and communication
- Take ownership of work-related issues
- Additional duties as assigned

**Who we are looking for**:
Your qualifications
- A minimum of 5 years of relevant experience; inclusive of managerial/supervisory
- A technical background and/or recognized designation (Electrical/Mechanical) in a related discipline and/or a combination of proven field experience in elevator modernization or elevator new installation.
- Competent in the use of basic business software and hardware. A combination of experience and/or professional designations within the industry and a willingness to maintain and seek out required designations.
- A desire to learn, maintain and expand knowledge of all aspects of elevator technology. Experience with multi-tasking and prioritizing multiple projects and customers while managing multiple service routes and departmental functions
- Must be able to work under pressure and in a fast-paced environment.
- Requires ability to read and interpret technical documents and specifications
- Requires demonstrated interpersonal and communication skills with all levels of employee and customer, internal and external
- Previous Superintendent/Manager experience preferred
- Requires demonstrated people leadership and project management skills

**Contact**:
**What we offer**:

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