Receptionist

3 weeks ago

North York, Canada Lifemark Health Group Full time

**Receptionist - Lifemark Health Group - Viewpoint**

Viewpoint is looking for a Permanent Full-Time Receptionist to join the team

This is an in-office role at the North York office. The work schedule may vary depending on the scheduled services in the facility.

**DUTIES & RESPONSIBILITIES**:

- Greeting assessors, examinees, and visitors and offering assistance to ensure highest level of customer service
- Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed; photo ID check must be completed for all assessments and type of photo ID indicated on the consent form
- Notify all appropriate parties of changes to appointments and any changes to the schedule
- Acquire appropriate level of knowledge regarding facility and procedures/processes to direct calls to the appropriate team or team member and to be able to provide information on general enquiries
- Maintain the highest level of privacy of personal information and personal health information
- Generate daily report to organize and prepare the scheduled services for the following day; ensure that appropriate service forms are prepared and chaperones assigned when needed
- Generate daily report to facilitate service outcome follow up
- Ensure that reception area and assessment rooms are kept clean and tidy at all times and contacting building maintenance when needed
- Ensure reception area equipment are in good working order, toners are replaced when necessary, spare toners are on hand and service personnel are called as required
- Recognizing that priorities and schedules change requiring the facility to be flexible and accommodating (opening and closing hours, length of assessment, etc.)
- Ordering and managing assessment supplies
- Performing cross-functional responsibilities as assigned, or requested, performing other duties related to the job classification, as required

**QUALIFICATIONS**
- Relevant post secondary/community college education
- 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
- Proficient computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
- Solid and effective verbal and written communication skills
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure

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