Warranty Administrator

Your Impact at Empire
Empire is seeking a Warranty Administrator to support our Low-Rise Division. In this position, you will be the primary point of contact for homeowners post-closing including receipt and processing of Tarion warranty forms and maintaining schedules for technicians and trades regarding warranty repairs.
This role is located at our Legacy Site in Thorold, ON.
**What We Are Looking For**:

- 2+ years of customer service and/or administrative experience
- Strong customer service skills and problem-solving skills
- Good organizational and time management skills
- Knowledge of the Tarion warranty process or experience in the homebuilding industry is an asset

Why Join Empire
Joining Empire isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. Just as every nail driven and every beam laid sets the stage for creating a home, at Empire, we believe our employees lay the foundation for us to do great work and Fuel Growth in People and Places.
Here are some exclusive offerings at Empire that we are really excited about - and we think you’ll appreciate too:

- Opportunity to collaborate with some of the most skilled professionals in the homebuilding industry.
- Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
- Enjoy peace of mind with our employer paid benefits.
- Invest in your future with employer sponsored RRSP plans.
- Keep growing your career with continuing education support and opportunities for learning & development.
- Join a company that believes your time outside of work is just as important as your time inside work.

What You’ll Be Doing Each Day
- Receive, document, and communicate new home purchasers’ inquiries to appropriate trades and departmental associates to provide timely responses to new home customer
- Coordinate follow up activities with customers, the construction team, and the service/warranty team for service warranty issues including rescheduling and scheduling trade partners
- Engage managers for escalations and schedule touchpoints accordingly
- Enter and complete work orders in NewStar programs

Who We Are
We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, Tennessee and Colorado.
There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Our purpose is Fueling Growth in People and Places and your experiences at Empire will take you where you want to grow.
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