Receptionist/intake Worker

2 weeks ago

Prince George, Canada IMSS Full time

**Job Posting: Receptionist**/**Intake Worker - On-call position**

**JOB OVERVIEW**

The **Receptionist**/**Intake Worker** is the first point of contact for new clients. The Intake worker will provide an initial assessment of clients’ needs and make appropriate referrals to the Settlement Practitioners or self-help resources.

**DUTIES/RESPONSIBILITIES**:
**Reports to: Executive Director**

**Reception duties**:

- Answer incoming calls and listen compassionately to callers
- Book clients with the settlement staff according to their needs
- Gather and record vital information regarding client’s needs
- Verify all information relevant to meeting the client’s needs
- Review and analyze information gathered during intake
- Identify needs and possible sources of help
- Ensure needs to be referred are manageable and specific
- Refer clients to the most appropriate services and/or resources within the agency
- Maintain staff work load balance
- Maintain client files and confidentiality of the organization
- Provide administrative support to all staff members as required
- other duties as assigned

**This position will remain open until it is filled.**

**Agency**: Immigrant & Multicultural Services Society of Prince George

**Salary**: $19.41 per hour (as per BCGEU collective agreement)

**Current hours of work**: **On Call** - Monday to Friday, 9am - 4.30pm

**BCGEU**:“This position requires union membership”.

**To apply**: E-mail your resume and cover letter

*only selected applicants will be contacted. No phone calls please.

**Job Type**: Casual

**Salary**: $19.41-$19.50 per hour

Schedule:

- Monday to Friday
- On call

Work Location: One location

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