Food & Beverage Supervisor

3 weeks ago

Port Perry, Canada Great Canadian Full time

**Great Blue Heron Casino & Hotel is seeking a full-time Food & Beverage Supervisor**

Reporting to the Executive Chef, the Food & Beverage Supervisor is responsible for ensuring the smooth operation of the Food & Beverage department. Excellent internal and external customer service skills are required to be displayed at all times.
- Reconcile all cash floats and follow proper cash systems policies and procedures
- Ensure all employees provide exceptional and efficient customer service
- Supervisor employees and ensure completion of probationary reviews, annual reviews, and provide coaching to employees in a positive manner
- Manage employee’s performance, attendance and issue corrective actions as required
- Ensure all employees work in a safe manner and adhere to all food safety and health and safety regulations and procedures
- Ensure employees adhere to company’s dress code, including reporting to work in a clean uniform, proper hygiene and grooming
- Complete and manage inventory control for the department, order inventory as required
- Assig tasks and duties accordingly to employees
- Maintain payroll system and exception logs such as authorizing shifts, calculating bi-weekly time sheets, managing the attendance management program of employees
- Ensure employees are fully trained and understands the operation of all food and beverage equipment
- Report and complete daily paperwork as required
- Maintain a professional and courteous rapport with all patrons and internal customers
- Handle all customer concerns and complaints in a respectful and prompt manner
- Demonstrate leadership skills by providing development opportunities for employees
- Attend meetings and training seminars are required
- Perform other duties as required by the Executive Chef

**Successful applicants will demonstrate the following qualifications**:

- Minimum 3 years of experience in Food and Beverage, Front of House experience is required
- Minimum 1 year of supervisory or managerial experience
- Must be Smart Serve certified
- Proven knowledge of food and wine
- Effective leadership and ability to provide coaching to employees
- Excellent verbal and written communication skills
- Must be proficient in Microsoft Office Applications including Excel, Word, Outlook
- Must have experience with P.O.S. systems
- Bartending and serving experience in a high-volume bar and restaurant is required
- Experience with inventory control systems
- Must have strong organizational skills, ability to prioritize and meet tight deadlines
- Strong interpersonal skills and proven ability to build rapport with internal and external customers

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