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Inside Sales Representative

1 month ago

Edmonton, Canada Top Shelf Closets and Glass Full time

Our expanding team is currently seeking an inside sales representative dedicated to creating a remarkable impression with existing and potential clients. Our company prides itself in being a trusted partner for 80% of the existing builders operating in the Edmonton areas and many of the new home builders in the Calgary region. We specialize in providing a wide range of products, including custom frameless glass, shower doors, closet shelving, mirrors, closet doors, railing glass and room dividers. In addition, we have extensive experience working on residential high-rise towers in Edmonton.

The following is a list of responsibilities for this role:

- Conducting blueprint take-offs.
- Processing customer orders.
- Providing quotation support and market knowledge to all sales teams.
- Performing necessary office administration duties.
- Building collaborative relationships with both current and prospective clients and the team.
- Reviewing all client information during each telephone interaction to ensure accurate and up-to-date information.
- Following all procedures and processes to effectively respond to customer inquiries, resolve concerns, and manage client expectations.
- Escalating customer situations that fall outside our Standard Operating Procedures to management for timely resolution.

**Qualifications**
- Two (2) years of previous customer service experience, preferably in reception or administration.
- Excellent communication skills, both oral and written.
- Exceptional attention to detail, multi-tasking and organization skills.
- Ability to prioritize and use sound judgment skills
- Ability to work in a team environment, as well as individually, without supervision
- Computer literacy, specifically Microsoft Office, can learn internal computer programs.

Ability to work designated hours, Monday through Friday, 8:00 am to 4:30 pm, with the occasional Saturday.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Construction or Furniture industry: 1 year (preferred)

Work Location: In person