Technical Manager

1 week ago

Greater Toronto Area, Canada iLOQ Full time

**Join our journey as a Technical Manager**

Are you a high-caliber, motivated, diligent, and experienced technical manager with a passion for the latest and the greatest mobile technologies and digitalization?

Ready to grow your career with a pioneer and market leader in sustainable digital Locking & Access Management Systems?

Hungry to always find a better way of doing things?

This is an opportunity for you to join a fast-growing global organization and to join a family - one great team devoted to making life more accessible. Founded in Finland in 2003, iLOQ has built a robust presence in more than 13 countries and is recognized as a market leader in premium sustainable digital locking and access-sharing solutions.

We offer you a unique and highly rewarding culture, paired with great benefits, and a guaranteed strategic and frontline role in the company with the possibility to influence our future success. Our agility and size mean that you can make a real difference with your decisions and be part of our continuing growth. If you want to be a part of the revolution in the locking industry, then you should join our team as a **Technical Manager.**

**About the Position & What You’ll Be Doing**:
This position will be based in Toronto and You will report directly to the Country Manager, Canada. Travel of up to 15 - 20% annually is to be expected.

**Tasks include but are not limited to**:
Providing product and software training for iLOQ’s sales force in Canada and onboard channel partners and end-users/customers

Continuously develop and update training materials (content, documents, processes etc) and follow up with internal and external stakeholders to ensure the successful implementation of solutions

Manage and coordinate information sharing with Technical Managers in other countries.

Conduct market research to assess and prioritize the necessary integrations with existing software platforms in the Multifamily housing, Residential and Commercial segments to ensure successful ramp-up and time-to-market

Function as the main contact for all IT-related matters (internally and externally)

Provide technical product sales support including quotation, contract, and RFP management, terms of conditions including various complex technical inquiries from customers

Collaborate cross-functionally and globally with stakeholders in R&D, Product Management, Supply Chain, Sales, Marketing, and Services

Continuously contribute to developing channel partners and ensuring customer satisfaction and Net Promoter Score (NPS)

Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.

**What We Expect from You**:
Minimum 5 years of related professional experience, with at least 3 years as a Trainer of Technical Products, ideally within a similar product sector: EAC, A.I, Door Entry, Locks, Locking Systems, Access Control, Smart Locks etc. It’s great if you have a technical degree but it’s not a requirement.

Strong project management skills and experience working cross-divisionally, and internationally with multiple teams including outsourced integration engineering firms

Robust understanding of modern mobile technologies and platforms and the latest trends in digitalization, particularly electromechanical digital solutions

Extensive experience in Information Technology (IT) especially API

Experience in product management, R&D, or sales is preferred

Experience in multichannel sales serving different types of customers and industries is a big plus

Proficient in MS Office, especially PowerPoint

Exceptional customer service skills

Excellent English communication and presentation skills, both verbal and written

Structured mindset and work methodology, with strong attention to detail

Positive attitude and ability to work well with other departments, product centers, and regional offices

Analytical with an affinity for complex problem-solving and time-management

Self-sufficient, organized, and pragmatic—you get things done.

**With iLOQ, everyone can make an impact**. Our values guide our operations: We change the market, challenge the traditional way of thinking, believe in people, and base our actions on sustainable development, respect, and results. Innovation and creativity are supported. We invest in the training and development of our employees so that we can shake the boundaries of innovation, design new technology and create even better solutions that provide excellent added value to our customers.

**Function**
- Sales

**Role**
- Technical Manager

**Locations**
- Greater Toronto Area, ON

**Remote status**
- Hybrid Remote

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