Customer Service Representative

2 weeks ago


Greater Sudbury, Canada OTR Wheel Engineering Full time

**OTR Wheel Engineering is rapidly expanding. OTR-Canada **specializes in the manufacturing, distribution & recertification of wheels and rims for mining, earthmover, construction, and forestry, agricultural and industrial machinery. At the present time our company is looking for an **experienced** and **enthusiastic** individual to join our **Sudbury **team as Inside Sales - Customer Service Representative.

**KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY**:

- Use of the Seradex software system an asset
- Handle incoming inquiries
- Provide internal support for quotes and information that may be required from business development representative
- Assist with planning, organizing and directing the daily activities associated to customer portfolios.
- Keep yourself and the customer abreast with the status of their orders
- Committed to working safely
- Keeps work area clean
- Assure the 5S initiative is consistently carried out.
- Basic understanding of SDS (material safety data sheets) for WHIMIS products
- Know and understand the Safety Hazards associated with the position
- Continuously look for improvements and provide suggestions
- Have a positive attitude and treat others with respect
- Adhere to company policies and procedures
- Encourage and take part in a team work environment
- Treat every customer request with the upmost professionalism
- Facilitate all aspects of customer requests in a timely fashion, including: quotations, order entry, lead times, document search etc.
- Resolve conflicts in a positive way
- Some day to day office duties, if support required
- Assist in training of new Customer Service Representatives

Other tasks as assigned by Management

Salary pending experience

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

Work Location: One location



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