Material Handling Parts Specialist

2 weeks ago

Ottawa, Canada All-Lift Ltd Full time

**Company Overview**: All-Lift Ltd. has been Toronto's foremost material handling expert since 1976, providing exceptional solutions and services to a diverse range of industries. As the official dealer of UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack, we pride ourselves on delivering quality products and unparalleled customer support. We are currently seeking a dedicated and knowledgeable **Parts Specialist** to join our team and contribute to our continued success.

**Position Overview**: The Material Handling Parts Specialist at All-Lift Ltd. plays a crucial role in ensuring the availability and timely delivery of parts for our diverse range of material handling equipment. As the primary point of contact for parts inquiries and orders, you will utilize your expertise and customer service skills to provide exceptional support to our clients and internal teams.

**Responsibilities**:
**Parts Identification and Ordering**:

- Utilize product knowledge and technical specifications to accurately identify and source parts for various material handling equipment brands, including UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack.
- Process parts orders from customers, ensuring accuracy and efficiency in order fulfillment.
- Collaborate with suppliers and manufacturers to procure parts in a timely manner and negotiate favorable pricing terms.

**Customer Service**:

- Serve as the primary point of contact for customers' parts inquiries, providing knowledgeable assistance and recommendations.
- Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services.

**Inventory Management**:

- Maintain accurate inventory records and stock levels for parts and components, conducting regular inventory counts and reconciliations.
- Monitor inventory levels and reorder points to ensure optimal stock levels and minimize stockouts.
- Coordinate with the warehouse team to ensure proper storage, organization, and handling of parts inventory.

**Technical Support**:

- Provide technical support and guidance to customers and internal teams on parts selection, installation, and troubleshooting.
- Collaborate with service technicians to diagnose equipment issues and recommend appropriate parts and solutions.

**Documentation and Reporting**:

- Maintain detailed records of parts transactions, including orders, shipments, and returns, using our inventory management system.
- Generate reports on parts sales, inventory levels, and customer trends to support decision-making and business planning.

**Qualifications**:

- High school diploma or equivalent; post-secondary education or technical training in a related field is preferred.
- 2+ years of experience in parts sales, customer service, or a similar role, preferably in the material handling or equipment industry.
- Strong knowledge of material handling equipment parts and components, particularly those from UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Proficiency in computer systems and software, including Microsoft Office and inventory management systems.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Collaborative and supportive work environment.
- Contribution to a leading material handling expert with a rich history of excellence and innovation.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- parts management: 1 year (preferred)
- material handling equipment parts and components: 2 years (preferred)
- parts sales, customer service: 2 years (preferred)

Work Location: In person

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