Accounts Receivable Supervisor
7 months ago
Find Your Limitless with Reliance
By joining Reliance as an Accounts Receivable Supervisor you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us
What will you do?
Learn and grow as an important part of a team that cares about Reliance and its customers.
**1. Performance Monitoring and Analysis**:
- Analyze daily collections results, cash collections, agent performance, and related reports.
- Track and report on Accounts Receivable metrics daily, weekly, and monthly.
- Review dialer list inputs/outputs, ensuring the accuracy of data and efficiency in list cleaning and scrubbing.
- Monitor impacts of any procedural changes on performance.
**2. Team Management and Support**:
- Hire, onboard, and train new employees, ensuring they understand and can implement approved collection strategies.
- Provide guidance, feedback, and answer questions from staff.
- Anticipate escalation needs, intervening in calls as required.
- Motivate and communicate with agents, fostering a supportive environment.
**3. Operational Efficiency and Improvement**:
- Devise and implement strategies to optimize procedures and motivate staff.
- Recommend changes to enhance the quality of results.
- Work on projects aimed at cleaning up outstanding receivables.
- Collaborate cross-functionally to mitigate complaints and address escalations for residential accounts.
- Review and refine message effectiveness, campaign timings, scripting changes, and exhaust rates in collaboration with the dialer specialist.
**4. Reporting and Target Setting**:
- Prepare comprehensive weekly, monthly and annual performance reports.
- Formulate and communicate performance targets for individuals and teams.
- Measure key performance indicators (KPIs), including cash collected, payment arrangements, call occupancy, call abandonment, and inbound call metrics.
**5. Policy and Procedure Adherence**:
- Ensure all staff adhere to attendance policies and established procedures.
- Oversee the implementation and training of collection strategies, policies, and procedures to maximize collections for both Residential and Commercial accounts.
- Keep management informed on key issues, challenges, and operational status.
**6. Technical Expertise**:
- Collaborate with the dialer specialist, QA team and trainer and ensure effective utilization of the dialer system and call center technical tools.
What do we offer?
- A successful and knowledgeable team to be part of and learn from
- Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
- Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
What do you bring?
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
- Proven experience in a supervisory role within a call center environment, preferably in collections.
- Minimum 5 years collections experience in a collection’s role.
- Post-secondary education (University Degree, College Diploma or equivalent).
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal abilities.
- Technical proficiency with dialer systems and related software.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Detail oriented
- Ability to work in a fast-paced environment.
- Computer skills: Strong Excel, Access, Word, PowerPoint are essential.
- Preparation of training manuals and training
- Preparation of training manuals and training
Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.
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