Customer Supply Chain Specialist

2 weeks ago

Toronto, Canada Excelgens Full time

_**Description**:_

"Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain KPIs and efficiency. Help achieve business and commercial objectives by achieving customer service targets, supporting the continuous improvement agenda and developing collaborative relationships cross-functionally and with customers

How you will contribute
You will:

- Manage the daily stock prioritization process for assigned customer and categories, securing inventory to help bridge through supply challenges
- Pull open orders twice daily and refresh internal prioritization tracker: Approved quantities vs. on-order vs. shipped
- Source new orders out of appropriate inventory buckets (open vs. restricted), considering available balances and any upcoming inbound loads & run ATP to ensure orders are confirming in full
- Provide twice daily direction/re-cap to customer experience team on all prioritized skus
- Manage escalations for supply challenges and delayed inbounds to mitigate shortages for assigned customer
- Maintain & refresh external facing customer prioritization reports weekly
- Reporting HUB for the Customer Experience Team:

- CPU & Customer Portal Updates on Load tracking
- Daily Shorts File Refresh & Weekly Biscuit Shorts report
- Transport Tracker & Carrier Escalations
- Cross-Category Order Day Alignment & Load Consolidation Opportunities
- Order Management Back-up as required
- Improvement initiatives/projects as required.

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in CS&L, working collaboratively with customers and sales
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem-solving skills: Being able to adapt/pivot when things don’t go as planned and provide alternate solutions for the customer.
- SAP ECC knowledge and expertise in MS Office: Excel, Power BI & VBA a strong asset.
- Customer orientation, strong influencing, and communication skills
- Strong focus on delivering productivities, service and KPIs for your assigned customer
- Team player, accountable, proactive thinking, flexibility, and continuous improvement mindset.

More about this role
Education / Certifications:

- University Degree or College diploma, preferably with focus on Supply Chain.

Job specific requirements:

- 0-2 years of experience in CPG or Pharmaceutical industries
- Customer-Facing experience a strong asset
- Flexible Hybrid working environment with home office based out of Gladstone

Travel requirements: GTA only
Work schedule: Business Hours

No Relocation support available"
prior experience in Supply Chain: Customer Service or Planning experiences preferred. Strong educational background in Supply Chain Management, Engineering or Business Administration.
Proficient knowledge of SAP and Microsoft Excel. Experience supporting customers or in a customer-facing role.

Work Hours

8:00AM - 5:00PM

**Job Types**: Full-time, Fixed term contract

**Salary**: $20.00-$25.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

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