Mobility Communication Services Support Technician

3 weeks ago

Vancouver, Canada Vancouver Police Department Full time

**Vancouver Police Department**

**Mobility Communication Services Support Technician**:
**COMPETITION**: #2397- 50176084**
**TITLE: Mobility Communication Services Support Technician**
**_Classification: _**Mobility Communication Services Support Technician**
**DEPARTMENT: Vancouver Police Department**
**DIVISION: Support Services**
**SECTION: Mobility Communications Services Unit/ Information & Communication **Technology**
**STATUS**: Temporary Full-Time**
**DURATION**: Approximately one year. **_Assignment may be extended or reduced due to operational reasons or circumstances that could not be foreseen at time of posting_**
**HOURS** **OF** **WORK**: 4 on 4 off -0700-1800 hours**
**SALARY**: Pay Grade -21, $34.23 to $40.29 per hour (2023 rates)**

**COMP.** **END** **DATE**: Thursday November 30, 2023**

**_“NOT JUST A JOB... A CONTRIBUTION”_**

**Essential Duties**
- Acts as a resource person and provides information, assistance and training to mobility users.
- Considerable independent judgement and action is exercised in matters where decisions are within the framework of established procedures, but policy or unusual problems are referred to a superior who reviews work performance in terms of overall effectiveness.
- As directed, arranges with technical service agencies or mobile carrier to resolve any technical issues or problems.
- Responds to requests for broken or lost mobility communication devices, mobile accessories, or mobility roaming plan coverage.
- Acts as a resource person and provides information, assistance and training to mobility users; provides training material or training sessions as required.
- Reviews procedures and training manuals and related mobility communications user documentation, assists with the use of new or changed procedures and new mobility communication devices, or software updates.
- Assists in determining technical requirements for wireless devices; researches equipment and other related wireless items; maintains files, records and spreadsheets.
- Reviews monthly wireless invoices and telecom spreadsheets for accuracy; follows up on discrepancies; organizes monthly billing for superior.
- Prepares and updates a variety of files, spreadsheets, lists and records related to the work; maintains mobility communication equipment inventories and accessories; allocates mobility devices.
- Other related duties and responsibilities as assigned

**KNOWLEDGE, SKILLS & ABILITIES**:
**REQUIRED**:

- Considerable knowledge of the policies, procedures and regulations related to the work performed.
- Sound knowledge of mobility communication system features and procedures as they relate to the work performed.
- Ability to provide training to others on the use of mobility devices.
- Ability to prepare and maintain a variety of files, records, forms and spreadsheets.
- Ability to investigate and troubleshoots to resolve operational equipment problems
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
- Ability to work with mínimal supervision

**EXPERIENCE**:
**REQUIRED**:

- Working knowledge of PCs, different types of smartphones and smartphone operating systems.

**PREFERRED**:

- Proven experience in supporting mobile devices and utilizing Mobile Device Management tools.
- Proven experience in problem-solving and diagnostic skills.
- Demonstrated customer service experience.

**EDUCATION**:
**REQUIRED**:

- Completion of Grade 12 including or supplemented by courses related to the work and considerable related experience, or an equivalent combination of training and experience.

**OTHER REQUIREMENT(S)**:

- Driver’s Licence for the Province of British Columbia.
- Ability to attend or work out of various VPD work locations.
- All employees must maintain their Enhanced Security Clearance while employed with the Vancouver Police Department. Enhanced Security Clearances will be renewed every 5 years.

**Selection Process**:
**NOTE**: This position falls under the jurisdiction of the Teamsters Union Local 31.
- THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER_

Education : Secondary (high) school graduation certificate
Experience : Experience an asset

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