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Housekeeping and Laundry Supervisor

7 months ago

Brampton, Canada Holland Christian Homes Full time

**Position Summary**

Provide day-to-day supervision to a team of Housekeeping and Laundry Aides to ensure that all tasks done by the team are completed in a safe and timely manner. To plan, organize, implement, control and evaluate all aspects of the Towers and Manors.

Specific responsibilities include:

- Supervise all aspects of the laundry and housekeeping services in the Towers and Manors **Ensure that the HCH facility that includes all Towers (Trinity, Hope, Covenant, Providence, King and Peace), Manors (Faith and Grace) and all offices such as Administration offices, Towers and Manors Nursing Offices and common areas such as hallway, elevator, staff lounges, all bathrooms, tenant dining room, Heritage, Horizon and Harmony Halls, tunnels, etc. are kept clean and sanitary**:

- Ensure that empty apartments are appropriately scheduled for deep cleaning and ready for new tenants move-in dates.
- Ensure Guest Rooms are cleaned and re-stocked with supplies daily.
- Taking out garbage, dusting, vacuuming and cleaning of office areas, meeting rooms, kitchens, washroom, and common areas.
- Ensure cleanliness of windows in all areas and schedule yearly cleaning of windows inside and outside
- Schedule yearly cleaning of carpets in all Towers
- Inspection of Apartments before rental date.
- Ensure equipment is clean and in operating order
- To ensure that each resident’s in Manors linens and personal clothing is collected, sorted, cleaned and delivered.
- Collect/label/return new resident’s clothing within 24 hours of arriving.
- Record all clothing labeled on our “Inventory of Personal Clothing” forms
- Monthly audits of all Towers and Manors.
- Support staff scheduling; managing, updating Master schedule, reviewing/managing vacation, stats, etc. according to Collective Agreement
- Daily sick calls or absenteeism, replacing staff and/or prioritize areas to be covered
- Daily review of SSC time card, adjusting times, appropriate departments, for budgeting purposes **Making sure Collective Agreement is followed when SSC does not allow for booking exceptions**:

- Communication with staff, be available after hours for shift coverage, emergencies, questions. I**nterview and hiring of new staff in co-operation with LTC Housekeeping and Laundry Manager**:

- Set-up and lead staff meetings
- Be involved in and arrange for in-services
- Ensure that staff are updated in and follow proper safety regulations
- Ensure all Surge Learning has been completed
- Conduct performance management and attendance management
- Safety of staff and residents, tenants and visitors
- Ensure staff are aware of the hazards and their rights as employees
- Supply PPE as needed
- Appropriate training certification provided and recertified (height training, ladder safety)
- Schedule staff as needed within budget
- Performs other duties and responsibilities as assigned by the direct supervisor
- Establish and maintain good relationship with vendors
- Follow procurement policy when purchasing equipment and supplies
- Ensure product quality is good and appropriately priced
- Responsible for purchasing all housekeeping supplies within budget guidelines
- Responsible for inventory control of supplies, paper products
- Recommend to the Housekeeping and Laundry Manager timing of purchasing of major capital items
- Review and sign off on invoices
- Review packing slips vendor statements
- Other duties as required

**Qualifications**:

- A post-secondary degree or diploma is an asset

Minimum two years of experience in supervisor capacity
- Sound knowledge of cleaning chemicals
- Ability to use cleaning and laundry equipment
- Able to work without constant supervision
- Ability to demonstrate diplomacy and professionalism when working with families and other professionals.
- Exceptional interpersonal and customer service skills
- Demonstrated success in communicating with all levels of the organization that includes communicate effectively with staff, residents, families/visitors delivery/service personnel and the general public.
- Excellent problem solving, conflict resolution, and decision making skills.
- Good judgment skills and the ability to handle and maintain confidential information
- Ability to multi-task and prioritize workload.
- Ability to work independently as well as function as part of a multi-disciplinary team.
- Ability to be proactive and take initiative where required.
- Ability to focus on assigned tasks
- Detail-oriented and professional
- Ability to effectively handle multiple tasks simultaneously
- Ability to work under conditions of frequent interruption, being undisturbed by the complexities and variety of minute details.
- Demonstrated ability to observe boundaries, engage in appropriate emotional regulation, refrain from dual relationships with residents, maintain confidentiality, and engage in reasonable self-care strategies designed to reduce stress by balancing work/life responsibilities.
- Ability to read, write