Housekeeping Supervisor

5 months ago

Brampton, Canada Hyatt Place Toronto-Brampton Full time

**Housekeeping Supervisor Job summary**:
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

**Duties and Responsibilities**
- Assist with scheduling and room assignments to ensure proper coverage.
- Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses and minimize waste within all areas of housekeeping.
- Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ma guest rooms to ensure guest satisfaction.
- Report, turn in, and/or log all lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- Refer to attached additional job responsibilities and Health & Safety duties and responsibility
- May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning
- Assist with other duties as assigned

**QUALIFICATIONS AND REQUIREMENTS**

Minimum: High School Diploma or equivalent. Some college an asset.

1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. S/he must speak fluent English.

Other:

- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
- Basic mathematical skills are used occasionally.
- May be required to work nights, weekends, and/or holidays.

**PHYSICAL REQUIREMENTS**:
This job requires ability to perform the following:

- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
- Weekends availability Must
- Frequently standing up and moving about the facility
- Remain stationary for extended periods of time
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends as needed
- Weekends only

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

**Experience**:

- Hotel Housekeepers: 1 year (preferred)
- housekeeping supervisor: 1 year (preferred)

Work Location: In person

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