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Technical Writer, Tracks

4 weeks ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**

**Requisition ID**: 8345
**Number of Vacancies**: 1
**Department**: Track & Structures (20001107) - Subway Track Supervision (30000428)
**Salary Information**: $70,725.20 - $88,415.60
**Pay Scale Group**: 7SA
**Employment Type**: Regular
**Weekly Hours**: 35,
**Off Days**: Saturday /Sunday
**Shift**: Day
**Posted On**: November 20, 2023
**Last Day to Apply**: December 3, 2023
**Reports to**:Supervisor Employee Development Track

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**General Accountability**:

- Reporting to the Supervisor Employee Development Tracks, this position is responsible for developing track operations programs and reviews within Subway Track Training section. The incumbent is also responsible for the development, preparation and revision of practices, procedures, work methods and work plans related to the Track testing, repair, rehabilitation and maintenance of Subway Track assets.**Key Job Functions**:

- Participate in the development, implementation and administration of a customized training for Track;
- Contribute to the development and maintaining specific Track training plans and standard Track operating procedures to ensure consistency among the sections in the Subway Infrastructure department ;
- Participate in developing new and reviewing existing procedures related to track activities and updating training procedures accordingly to ensure compliance with the TTC’s corporate plan;
- Analyze the effectiveness of training programs and initiatives using KPIs and statistical data from a variety of sources;
- Develop design plans to establish instructional and assessment strategies and components for programs under development;
- Develop assessment materials in coordination with Supervisor Employee Development;
- Accurately identify and explain safety-critical content in all programs;
- Ensure that all program development activities comply with the Subway Infrastructure Training section SOP’s, corporate safety programs, policies and legislated initiatives and regulations;
- Develop a wide range of track operations training material and other documentation, including but not limited to corporate notices, SOPs, RPs, RFIs, and RFQs;
- Conduct train-the trainer sessions, workshops, peer-training, and related activities as required;
- Ensuring other departments’ policies and procedures, that impact the assigned initiatives, are reviewed to maintain corporate consistency;
- Demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA) and TTC’s policies;
- Participate in the TTC Customer Service Ambassador Program.

**Skills**:

- Communicate in a variety of mediums
- Create, document, and manage information and records
- Develop/document policies and procedures
- Gather information and conduct research

**Education and Experience**:

- Completion of a post-secondary college or university degree in a related discipline (e.g. Adult Education, Technical Communication) or a combination of education, training and experience deemed to be equivalent.**Additional Requirements**:

- Comprehensive knowledge of business administration and human relations concepts and practices including sound knowledge of applicable legislation (e.g. the Occupational Health & Safety Act and Regulations, Employment Standards Act, AODA, Workplace Safety & Insurance Act, etc.)
- Demonstrated knowledge and experience in the field of technical communications/technical publications, including the use of authoring tools (structured or unstructured), style guides, and content and/or document management systems
- Comprehensive knowledge of rail/bus transportation and maintenance operations
- Ability to initiate improvements in training systems and procedures
- Understanding of research methods and techniques including occupational analyses, evaluating surveys, table top exercises, focus groups and structured interviews; and the ability to conduct descriptive statistical procedures and interpret results
- Demonstrated ability to work under pressure necessary to meet a multitude of departmental mandates
- Demonstrated ability to set targets, objectives, delegate

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