Exchanges and Returns Manager

1 month ago

Vaughan, Canada IKEA Full time

**Job ID**: 227951

**Date posted**: 18/02/2024

**Who you are**
- You are passionate about growing business and people together and enjoy working in a fast-paced and culture-oriented retail environment.
- You are a strong hands-on leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping

experience successful and their visits worthwhile; as every customer count.
- You are enthusiastic about working with others; the commitment and well-being of your team members is a priority number one to you.
- You have at least 5 years of managerial experience working in a retail environment or a distribution center (exchange & returns experience is a plus, but not

necessary).
- You have a proven customer-focused mindset and can understand the needs and expectations of customers and provide solutions full of insightful home

furnishing ideas to ensure a fast, easy and customer-friendly shopping experience.
- You have excellent strategic planning and analytical skills and capable to set clear expectations and directions, create and implement short-term plans and

following up goals.

**A day in your life with us**
- Drive sales growth and sustained long-term profitability by maintaining positive stakeholders’ relationships and establishing and retaining a life-long relationship

with existing and new customers.
- Contribute to the implementation of the exchanges and returns action plan and analyse customer-related and financial key performance indicators to act with

relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
- Ensure the exchange and returns and cash handling procedures and processes are followed, as well as the team members’ shifts are well-managed by having the

right co-workers at the right time through job rotation and job sharing.
- Manage, coach and develop competent and high performing exchange and returns coworkers who have in-depth knowledge about IKEA range and actively work

to offer alternative solutions to meet customer’s needs in a multichannel retail environment.
- Lead and manage a team that has the motivation, knowledge, and confidence to provide our customers with a quality shopping experience during high peak

periods.
- Promote a customer-focused culture throughout the unit to ensure an enjoyable overall customer experience and encourage a supportive and inspirational work

environment to foster development and succession opportunities for all fellow team members.

**Our team within Ikea**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

**JUST SO YOU KNOW**

In the IKEA world, this position is officially referred to as: Exchange & Returns Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

  • Returns and Exchange Manager

    2 months ago

    Vaughan, Canada IKEA Full time

    Who you are - You are passionate about growing business and people together and enjoy working in a fast-paced and culture-oriented retail environment. - You are a strong hands-on leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping experience successful and their visits worthwhile; as every...

  • Returns and Exchange Manager

    2 months ago

    Vaughan, Canada IKEA Full time

    Who you are - You are passionate about growing business and people together and enjoy working in a fast-paced and culture-oriented retail environment. - You are a strong hands-on leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping experience successful and their visits worthwhile; as every...

  • Returns and Exchange Manager

    7 days ago

    Vaughan, Canada IKEA Full time

    Who you are - You are passionate about growing business and people together and enjoy working in a fast-paced and culture-oriented retail environment. - You are a strong hands-on leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping experience successful and their visits worthwhile; as every...

  • Exchange and Return Co-worker

    1 week ago

    Vaughan, Canada IKEA Full time

    Why we will love you - You love challengesYou seek them to solve them (not to create them, though!) - You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary) - You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your...

  • Federal Returning Officer

    1 month ago

    Vaughan, Canada Elections Canada Full time

    We’re recruiting a returning officer in the riding of King-Vaughan, Ontario, to help manage Canada’s federal elections. Are you a leader? Organized? Dedicated? You can help make the democratic process possible and give Canadian electors the opportunity to shape the future of our country. If you’re interested in dynamic work with a variable schedule,...

  • Project Coordinator Builder Division

    1 month ago

    Vaughan, Canada Appliance Canada Full time

    Entry of new/exchange orders in the system - Assist with Commercial orders and upgrades - Comminicate effectively (Liason) with Builder Representatives and clients - Entering Orders - coordinating project flow - Scheduling deliveries - Submitting Returns - Other maintenance - Speaking to customers and actively engaging to assist their needs - Order...

  • Order Confirmations Clerk

    1 month ago

    Vaughan, Canada Appliance Canada Full time

    Entry of new/exchange orders in the system - Scheduling deliveries - Other maintenance - Speaking to customers and actively engaging to assist their needs - Order deficiencies, return/exchange management - Informing customers of product or parts back orders, or substitutions if required - Providing a weekly report on the status of customers cases back to...

  • Order Entry Clerk

    2 months ago

    Vaughan, Canada Appliance Canada Full time

    **Job Description & General Duties** - Entering orders in the system and order maintenance - Phone orders - Scheduling deliveries - Order deficiencies, return/exchange management - Informing customers of product backorder, or substitutions - Ensure price lists are updated and entered in Syspro - Other duties as directed by Appliance Canada - Provide...

  • Order Entry Clerk

    3 days ago

    Vaughan, Canada Appliance Canada Full time

    **Job Description & General Duties** - Entering orders in the system and order maintenance - Phone orders - Scheduling deliveries - Order deficiencies, return/exchange management - Informing customers of product backorder, or substitutions - Ensure price lists are updated and entered in Syspro - Other duties as directed by Appliance Canada - Provide...

  • Order Entry Clerk

    2 days ago

    Vaughan, Canada Appliance Canada Full time

    **Job Description & General Duties** - Entering orders in the system and order maintenance - Phone orders - Scheduling deliveries - Order deficiencies, return/exchange management - Informing customers of product backorder, or substitutions - Ensure price lists are updated and entered in Syspro - Other duties as directed by Appliance Canada - Provide...

  • Customer Service Manager

    2 weeks ago

    Vaughan, Canada Walmart Canada Full time

    **Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...

  • President, MEARIE Management Inc.

    3 weeks ago

    Vaughan, Canada The MEARIE Group Full time

    The MEARIE Group President, MEARIE Management Inc. Vaughan, ON Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Servic

  • President, Mearie Management Inc

    2 months ago

    Vaughan, Canada The MEARIE Group Full time

    **The MEARIE Group** **President, MEARIE Management Inc.** **Vaughan, ON** Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an...

  • President, MEARIE Management Inc.

    4 weeks ago

    Vaughan, Canada The MEARIE Group Full time

    The MEARIE Group President, MEARIE Management Inc. Vaughan, ON Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an array of...

  • President, MEARIE Management Inc

    2 months ago

    Vaughan, Canada The Mearie Group Full time

    The MEARIE Group President, MEARIE Management Inc. Vaughan, ON Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an array of...

  • President, MEARIE Management Inc

    2 months ago

    Vaughan, Canada The Mearie Group Full time

    The MEARIE Group President, MEARIE Management Inc. Vaughan, ON Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an array of...

  • President, MEARIE Management Inc.

    4 weeks ago

    Vaughan, Canada The MEARIE Group Full time

    The MEARIE Group President, MEARIE Management Inc. Vaughan, ON Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an array of...

  • President, MEARIE Management Inc.

    1 month ago

    Vaughan, Canada The MEARIE Group Full time

    The MEARIE Group President, MEARIE Management Inc. Vaughan, ON Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an array of...

  • President, MEARIE Management Inc.

    4 weeks ago

    Vaughan, Canada The MEARIE Group Full time

    The MEARIE Group President, MEARIE Management Inc. Vaughan, ON Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an array of...

  • President, MEARIE Management Inc

    2 months ago

    Vaughan, Canada The Mearie Group Full time

    The MEARIE Group President, MEARIE Management Inc. Vaughan, ON Established 35+ years ago, the MEARIE Group is a diverse organization that represents the entities of the Municipal Electric Association Reciprocal Insurance Exchange (MEARIE), MEARIE Management Inc., (MMI) and MEARIE Insurance Services Inc., (MISI), which collectively, provide an array of...