Physician Engagement/ Office Administrator

5 months ago

Oxford, Canada Wooddstock Diagnostic Imaging & Elgin Imaging services Full time

**DUTIES AND RESPONSIBILITIES**:
**Physician Engagement**:

- Foster positive relationships with physicians, addressing their concerns, and ensuring open communication channels.
- Collaborate with physicians to understand their needs and preferences, facilitating a supportive and efficient working environment.
- Organize and coordinate meetings between physicians and relevant stakeholders to enhance engagement and teamwork.
- Implement initiatives to improve physician satisfaction and overall engagement within the organization.

**Technical**
- Greet patients & collect billing information.
- Input patient information into Velox system, check valid Health card number.
- Collect monies for 'pay direct' billing & provide receipts.
- Obtain previous reports to be given to technologists with requisition.
- Assist with filing and purging responsibilities.
- Make bookings according to guidelines & provide preparation instructions.
- Ensure confidentiality.
- Follow-up on any missing information. Ex: missing doctor billing number, fax, or telephone number.
- Redirect phone calls to appropriate parties
- Record verbal orders
- Provide verbal and faxed reports.
- Follow up on OHIP rejects.

**Customer Service/Problem Solving**
- Ensure that duties and responsibilities are prioritized and handled with accuracy and speed to effectively meet clients' needs.
- Promote a positive image of themselves.
- Interact with internal and external clients in a professional manner.
- Assume responsibility for handling requests and inquiries.
- Utilize effective problem-solving techniques.
- Maintain professional appearance and conduct.

**Communications/Teamwork**
- Maintain effective, professional lines of communication with patients, clients, radiologists, and team members, members of the management team, couriers, and other support staff.
- Accept and provide constructive feedback.
- Attend and participate in team meetings.
- Remain current with memos and updates; implement changes accordingly.

**Salary**: From $18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Ability to Commute:

- Oxford, ON (required)

Ability to Relocate:

- Oxford, ON: Relocate before starting work (required)

Work Location: In person

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