Smart Home Technician

6 months ago

Burlington, Canada Reliance Home Comfort Full time

Find Your Limitless with Reliance

By joining Reliance as a Smart Home Technician, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us

What will you do?
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Represent Reliance in a professional, and courteous manner on each and every call; you are a proud ambassador for our company
- Professionally install and service smart home devices including but not limited to, Nest Thermostats, Hello Doorbells, Google Home devices
- Create solutions to simplify customers’ everyday lives
- Ensure personal and customer safety by utilizing health and safety guidelines
- Provide superior customer service by way of positive customer interaction
- Educate customers about system capabilities and provide clear operational instructions, options, and recommendations
- Contribute to business growth by lead generation. Explain, educate and promote the value of Reliance’s products, services, and programs on every call
- Other duties, as assigned by management

What do we offer?
- The tools you need to succeed - including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
- Competitive wages with opportunity to earn additional commissions and bonuses
- Fully paid tuition and apprentice leave top-up for eligible Team Members
- Consistent work with a predictable and stable work schedule
- And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination

What do you bring?
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
- Completed a minimum of Grade 12 or equivalent
- Must have a G Driver’s License
- Must be physically capable of performing all work required of this position including but not limited to, occasional squatting/kneeling, working indoors and outdoors in all types of weather, must be able to work with approved protective workwear in dusty or slippery work environments.
- Must be able to communicate clearly and effectively, both in written and verbal communications
- Possess strong interpersonal and problem-solving skills with outstanding customer service and organizational skills
- Very punctual and dependable
- Maintain company vehicle to a neat, clean and safe standard
- Ability to take direction and work with a mínimal amount of supervision
- Be willing and able to work rotating shifts and standby duties as required, including weekends
- Familiarity with HVAC controls is an asset
- Gas Fitter 2 License an asset
- Paid training will be provided

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 Team Members and we’re growing We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our Team Members and their relentless focus on the business, each other, and our customers that makes us great.

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