Service Technician

6 months ago


Burlington, Canada Reliance Home Comfort Full time

By joining Reliance as an HVAC Service Technician, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?
- Responsible to professionally service HVAC equipment, accessory items, in accordance with manufacturer specifications and local codes.
- To ensure the safe operation of all new installations and correctly instruct customers on proper care, maintenance.
- You will be responsible for being willing to learn and grow as part of a progressive customer service-oriented team.
- You will be responsible for creating a positive relationship with customers; offering for sale other company products, services and demonstrating your ability to communicate, problem solve, to ensure customer satisfaction.

What do we offer?
- Competitive starting wages
- Company vehicle, tools, uniform and equipment all provided
- Consistent full-time hours and opportunity for overtime
- Ability to earn additional incentives
- Education and training cost subsidy
- Paid apprentice leave for eligible Team Members
- On-the-job training and defined Career Paths to advance your career
- A comprehensive benefits and group savings plan
- Generous discount on Reliance products

What do you bring?
- Must provide proof that you are fully vaccinated as defined by the Provincial Ministry of Health
- Completed a minimum of Grade 12 or equivalent.
- Must have a Gas Technician II license.
- Received certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario - 313d).
- Must have valid Ozone Depletion Prevention (ODP) card.
- Must have at least a Class G Driver’s License.
- 3 - 5 years of field experience in service of Water Heaters & HVAC equipment, would be an asset
- Be willing and able to work rotating shifts and standby duties as required.
- Must be physically capable of performing all work required of this position, i.e. occasional lifting of 15 kg up to shoulder height, frequent bending, occasional squatting/kneeling, working inside and outside in all types of weather within environments that can be dusty and/or slippery.
- Must be able to communicate clearly and effectively, both in written and verbal communications.
- Must have strong interpersonal and problem-solving skills.
- Must have outstanding customer service skills.
- Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/ electricity).
- Very punctual and dependable.
- Must be willing to wear Company provided uniform.
- Maintain company vehicle to neat clean and safe standard.

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.



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