Parts Advisor

3 weeks ago

Upper Onslow, Canada Patterson Sales and Service Ltd. Full time

Do you have a passion for Powersports? Are you friendly and great with customers? Look no further We may have a job for you Patterson Sales is looking to add a team member to our busy Parts and Service Department

This position is in Truro, Nova Scotia and applicants must be willing to commute or relocate.

Some Parts or Service knowledge is an asset.

We want someone who is great at dealing with the public and assisting customers. Warehousing / shipping and receiving experience is an asset.

Main Responsibilities and Tasks:

- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Directs or guides the customer to the location of requested items.
- Responds to and handles customer inquiries, requests, and concerns in a timely manner, over the phone and in person.
- Deals with challenging situations in a professional manner.
- Keeps up to date on in-store promotions, in-store deals, specials, and product locations.
- Sources and orders parts for customers through authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts and providing clear repair recommendations to service customers.
- Communicate with Vendors regarding proper returns, and warranties as required.
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Maintains inventory accuracy and identifies/reports low stock levels to order management.

**Requirements**:

- Demonstrated automotive/powersports knowledge and interest. *
- Basic math and computer skills.
- Good working knowledge of automotive/powersports parts lookup system and service department procedures.
- The ability to operate a cash register and point of sale machine is an asset.
- The ability to work under mínimal supervision with computerized systems.
- Experience in a similar role is considered an asset.
- Highly approachable, a customer-oriented individual who thrives on offering exceptional service to customers.
- Strong communication skills, ability to listen carefully, and to give precise instructions.
- The ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- The ability to multitask, adapt, and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.

Pay: $17.00-$23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Parts: 2 years (preferred)

Work Location: In person

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