Auto Service Installer

7 months ago

Upper Tantallon, Canada Canadian Tire Tantallon Full time

Position Summary:
The Automotive Service Installer works in a fast-paced Auto Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

Main Responsibilities and Tasks:

- Performs lube, oil and filter changes on all makes & models
- Removes, installs, rotates and balances tires on all makes & models
- TPMS service and installation on all makes & models
- Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician
- Uses all equipment and tools in accordance with store, industry and manufacturer safety standards
- Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle
- Performs customer vehicle maintenance and repairs, as requested
- Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention
- Liaises with Service Manager / Advisors / Licensed Automobile Technicians to ensure a smooth flow of communication during repairs or maintenance work
- Provides accurate estimates and written vehicle reports for all work performed
- Performs tasks in compliance with industry flat rate time allowances
- Provides quality workmanship to meet or exceed industry standards
- Ensures that an unsafe vehicle is reported to management and vehicle owner
- Ensures vehicles are kept clean and free of damage by using seat covers and floor mats
- Retains used parts for the customer on request
- Performs preventative maintenance on shop tools and equipment as prescribed
- Maintains a clean and safe workspace at al times
- On occasion, may be required to assemble retail store products and maintain/repair store equipment

Position Qualifications:

- Good working knowledge of CoStar Automotive Management Software is considered an asset
- Experience with vehicle hoists & rotary lifts
- Experience with typical automotive service centre equipment such as tire installation machines and tire balancers
- Basic math skills
- Strong orientation towards customer service excellence
- Strong orientation towards an organized and clean work environment
- Ability to serve customers in a professional manner and to inspire their confidence and trust
- Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes
- Ability to work effectively in a fast-paced, customer-focused environment
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals
- Ability to plan and organize daily tasks
- Effective written and oral communication skills
- Ability to adapt and cope with challenging and changing situations
- Ability to lift over 40lbs and follow Health & safety guidelines

**Job Types**: Full-time, Permanent

**Salary**: $16.50-$18.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount

Day range:

- Monday to Friday
- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

Work setting:

- Department store

Work Location: In person

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