Client Service and Programs Supervisor

3 weeks ago

Dartmouth, Canada Halifax Transition House Association Full time

Opened in 1978, Bryony House is one of the largest impact organizations in Nova Scotia. We provide 24-hour emergency services for women, with or without children, escaping intimate partner violence. Each year, approximately 470 women and children stay with us, and 2,500 distress calls are answered. Our dedicated counselors are there to answer the 24-hour distress line and provide individual/group supportive counseling, public education, advocacy, and referrals.

At Bryony House, we aim to serve our clients with dignity, respect, and without judgment. Women who contact us come from many walks of life, socio-economic classes, and cultural backgrounds and are committed to efforts to reflect the population we serve.

**Principle Duties of the Client Services and Programs Supervisor**:

- To support the knowledge transfer of the various policies at the shelter.
- To coach staff to ensure service consistency across the departments of the shelter.
- To advise staff on best practices with clients to support counseling, advocacy, administration, follow-up, public education, and community relations.
- To oversee the working group in revising training documents, policies, and procedures.
- To develop and facilitate programs for clients.
- Attend management meetings to advocate for staff as requested.

**Qualifications**:

- Bachelor of Human Rights or equivalent area of study and/or combination of experience.
- Understanding the cycle of abuse and its impact on women and children
- Knowledge of Adult Education, Trauma Informed Practice and Justice, Equity, Diversity, Decolonization, and Inclusion best practices.
- Crisis intervention experience and experience working with women and children who have experienced violence.
- Proven record of dependability and reliability in an employment setting.
- Experience working with children of varying ages (infants - teens)
- Basic working knowledge of commonly used computer programs such as Microsoft Word, etc.

**Conditions Of Employment**:

- Clear criminal record check and vulnerable sector check
- Standard First Aid/CPR certification (Level C)
- Ability to complete core competency training and other training/recertification during the course of employment.
- Proof of full vaccination, in accordance with the “Nova Scotia COVID-19 Mandatory Vaccination Protocol in High-Risk Settings” order.

Please submit a cover letter and resume to **Ashley Kelsick, Human Resources,** no later than **February 20th, 2023**. Bryony House is a unionized work environment but this position is not unionized.

**Position Type**: 1 year contract with potential for extension. Flexible work schedule. Compensation will commensurate with experience.

**Job Types**: Full-time, Fixed term contract

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Dartmouth, NS

Application deadline: 2023-02-20

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