Team Assistant

6 months ago

Port Hope, Canada Home and Community Care Support Services Central East Full time

CARE AND BE CARED FOR - THIS IS YOUR HOME

Reporting to the Manager, Home and Community Care, the Team Assistant is a member of a patient services team facilitating the provision of services to the public. Duties will include data input, reconciliation, correction, and reporting through an automated computer system, keyboarding documents, faxing and electronic management of documents. The Team Assistant will demonstrate an ability to multitask, prioritize and work independently as well as co-operatively in a multidisciplinary team. The Team Assistant will provide customer service to patients, liaise with schools, external partners and long-term care homes within the community and performance other related duties as assigned.

**What will you do**:
Creation and maintenance of patient electronic records, including data entry, filing and generation of standard patient reports and formats;
Collecting, requesting, compiling and exchanging information with other staff members and service providers with respect to patient services by fax, telephone and electronic means;
Responding to calls from staff, services providers, patients, caregivers and others, redirecting as appropriate, retrieving voice mail message, recording/documenting messages and redirecting as appropriate;
General administration functions such as preparing correspondence (letters), updating team calendar, booking assessment and managing Home First Alerts (PoA C, PoA H);
Generating statistical reports to assist in caseload management and service management. Monitoring and tracking activities in relation to predetermined standards and procedures such as OBRAM;
Create medical supplies and equipment requisitions and order medical supplies based on guidelines;
Mentoring of new/existing team members;
Participates on committees and working groups;
Other duties as assigned.
What must you have?
Grade 12 or equivalent plus an additional program/course of up to 6 months;
Two (2) to three (3) years’ experience providing clerical assistance in a similar or related work situations;
Exemplary telephone skills;
Exceptional customer service skills;
Working knowledge of medical terminology;
Good analytical/organizational/prioritization skills to meet deadlines and solve problems;
Ability to work in a team setting.
Hours of Work

**Additional Information**:
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
Attractive comprehensive compensation packages and benefits
Valuable development opportunities
Membership in a world class defined benefit pension plan Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?
If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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