Manager, Residence Life Administration
2 months ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Student Management, Level B
Job Title
Manager, Residence Life Administration
Department
Front Desk Services | Managers | Residence Life | Student Housing and Community Services
Compensation Range
$6,747.50 - $9,701.42 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
October 3, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Dec 31, 2025
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Manager of Residence Life Administration will work collaboratively to meet the goals of the Residence Life & Administration team. This role will balance a range of tasks and responsibilities that prioritize productivity and the streamlining of administrative and operational processes and procedures. This position is responsible for the continual development and implementation of initiatives and changes that meet evolving needs of Student Housing.
The MRLA provides direction to staff (CUPE 2950 and 116) to further a climate that facilitates a student-focused approach to customer service and support.
The MRLA is required to be available by phone after typical work hours as part of a monthly on call rotation shared with other managers.
Organizational Status
The MRLA reports to an Associate Director Residence Life.
The MRLA provides direction and functional supervision of Admissions and Assignments staff (CUPE 2950) and Residence Front Desk Staff (CUPE 116). Works closely with other Residence Life managers, Front Desk Services, Facilities and Building Services, and other SHCS managers and senior managers.
Work Performed:
Staff Recruitment, Training and Onboarding
Responsible for managing onboarding and hiring processes for various Residence Life staff in CUPE 116, CUPE 2950 and M&P. Manages and delivers on-going training and staff development to ensure consistent and quality levels of service and support staff retention. Ensures compliance with UBC and UBC Student Housing and Community Services HR standards and procedures. Ensures all employees work in a correct, safe manner, and are trained in regards to all necessary safety and environmental regulations, standards, practices and procedures. Ensures safety practices are in compliance with applicable WorkSafeBC regulations, UBC Student Housing and Community Services policy and UBC policy. Responsible for the scheduling of unionized employees, including building and maintaining staff schedules, as well as monitoring shift coverage. Assesses staffing levels and authorizes overtime as needed.
Data Collection and Analysis
Develops and maintains assessment mechanisms related to current and prospective residents. Collects, synthesizes, and analyzes data; drafts reports to inform departmental and University decisions. Audits systems and reports used by Residence Life
Communications and Administration
Reviews information on the Student Housing website to insure it is current and proposes changes to improve the user experience. Drafts and distributes key operational notices and updates to residents and other University departments. Reviews, recommends solutions, and responds to escalated requests or complaints. Manages communication and administrative support for identified priority student groups. Manages the administration of the residence eviction appeals process including communication about and collection of the documentation required for the Appeal Committee’s review. Manages the administration of the annual residence contract review process. Gathers proposed edits and assembles relevant data and documentation. Participates in contract review meetings and prepares edited documents. Acts as an initial point of contact for campus partners inquiries regarding student housing. Participates in the development, implementation, monitoring and evaluation of departmental policies and procedures.
On Call Support
Participates with other managers in after hours on call rotation (evenings and weekends) Reviews and maintains policies and guidelines regarding shift coverage. Is familiar
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