Residence Attendant

1 month ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:42662

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The Residence Attendant (RA) is responsible for providing tenant services, custodial, and clerical/administrative work in a residence that provides non-market housing for those individuals who may possess multiple barriers or complexities arising from lived experiences relating to trauma, addictions, disabilities, mental health support needs, and poverty. The position engages with tenants to ensure a safe, compassionate and respectful environment for all. The RA also safeguards the building on assigned shifts, monitors the entrance area, performs routine janitorial duties, responds to and supports tenants’ needs within defined limits. Other duties include limited clerical/administrative work. Within established procedures and guidelines, the RA also exercises sound judgement in enforcing City of Vancouver (COV) and/or residence specific policies, procedures and rules as well as supporting responsive actions when responding to emergencies. Critical incidents and policy decisions or required follow up are referred to the Residence Manager (RM). The work of the incumbent is reviewed in terms of the contribution to smooth operational outcomes of the facility and tenant well-being, and in terms of conformance with policies, procedures and directions from the RM.

**Specific Duties/Responsibilities**
- Makes rounds of all floors, public spaces (including bathrooms) and outside areas of the building at regular intervals, watches for fire hazards and any other risks to tenants and property; and investigates, documents and reports on maintenance problems.
- Monitors tenant and visitor behaviour and activities in common areas to ensure that they are in keeping with COV and/or residence policies, procedures, regulations, agreements, rules and/or codes of conduct, and responds to any contraventions following established procedures.
- Engages with and builds professional, compassionate and respectful working relationships with tenants and guests; completes daily wellness checks of tenants to ensure their safety and well-being; listens to tenants’ concerns, and provides support within defined limits to tenants in need; provides information to tenants about agencies and services in the area; reports concerns regarding tenant issues or behaviours to the RM; and under the direction of the RM, may refer tenants to outside agencies regarding tenant health, support needs, and other concerns.
- Identifies issues of concern and provides verbal and/or written activity reports to the RM and makes entries in the residence logbook in keeping with established procedures.
- As required, monitors the front desk/entrance area to ensure that visitors sign in and out; answers the telephone; relays messages and responds to enquiries; calls taxis for tenants and visitors as required.
- Assists the RM to safeguard the property that tenants leave behind when a room is vacated; and moving furniture and assisting to clean vacated rooms.
- Assists with administrative/clerical functions such as maintaining records, collecting monthly rents, issuing official receipts and distributing mail.
- Performs basic janitorial tasks such as replacing light bulbs, dry-mopping common areas and hallways, cleaning common areas and washrooms as needed, wet mopping spills as required and removing garbage from buildings within common areas when janitorial staff is not on duty; assists in the maintenance of health and sanitary conditions of the building as required.
- Performs other related duties as assigned by the RM or designate.

**Qualifications**
- Grade 11, plus considerable related experience in non-profit housing with an emphasis on working with people who experience issues with mental health, addictions, homelessness and/or poverty, or an equivalent combination of education and experience.
- WorkSafeBC Level 1 First Aid Certificate

**Knowledge, Skills and Abilities**:

- Working knowledge/understanding of mental health and addiction complexities, including harm reduction principles and practices such as informing tenants or guest of safe use and overdose prevention sites, facilities offering drug testing, or needle exchange options, etc.
- Working knowledge of

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