Dispatch Assistant

6 months ago

Coquitlam, Canada Overhead Door Co of Vancouver Full time

Overview:
ABOUT OVERHEAD DOOR CO OF VANCOUVER

With over 60 years in business, Overhead Door Co of Vancouver (OHD) has installed and serviced all types of overhead doors, garage gates and more. We are a family-owned and operated company, providing the best service and most experienced technicians in Western Canada. Holding the only distributorship of Overhead Door products in BC, OHD is proud to be part of a company that has created, named and led an entire industry with continuous innovation and design.

**We do safe. We do quality. We do it right. We are family. **That is what OHD is all about. Each day, our team shows up and embodies these values. It is because of this, that our team has an average tenure of over 15 years with the company and is helping us to continue to grow and expand year-over-year.

**Duties**:

- Provide assistance to the lead Dispatcher in all aspects of the day-to day functionality of the position.
- Assist & provide backup to generating the following day’s schedule for technicians for their daily assigned
- Handle incoming Service calls and generating service requests from customers following OHD’s procedures and protocols as it relates
- Assisting lead with assigning current day’s received service requests (calls) to a technician based on the technician’s skill set and work requested/required.
- Contacting customers to schedule planned maintenance (PM)or to attend to complete approved quoted repairs.
- Perform data entry tasks accurately and efficiently
- Operate phone systems to communicate with drivers and customers

**Skills**:

- 1 year of customer service, reception, or administrative experience
- Familiarity with computers, MS Office, and an ability to learn new technologies
- Customer service focus for both internal and external customers
- Team player with effective communication skills
- Self-directed time-management skills
- Ability to multi-task in an often high-pressure environment
- Excellent communication skills

We are committed to the professional development of our employees and believe in promoting within. The Assistant Dispatcher role offers a clear path for career advancement, with the potential to grow in the department. This is an excellent opportunity for someone looking to expand their career in a supportive and growth-oriented company.

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- dispatching: 1 year (required)

Work Location: In person

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