Dispatcher

2 months ago

Coquitlam, Canada Standard Truck & Crane Ltd. Full time

Standard Truck & Crane Ltd. is looking for an experienced Dispatcher with a strong work ethic. This position will require an individual who can be enthusiastic, organized, detail-oriented, self-motivated, a team-player and able to work in a fast-paced environment with mínimal instruction.
- Must be able to schedule/secure loads as well as possess the ability to think pro-actively and adapt in order to avoid difficult situations.
- Assess and Plan deliveries in the most efficient and cost-effective manner possible.
- Dispatch/Plan/Bill Loads using the company dispatch program.
- Must understand all aspects of the company and maintain working relationships with clients and staff members.
- Responsible for overseeing dispatch operations by ensuring that vehicles and equipment meet safety standards as well as driver safety.
- Completing various tasks such as data entry, filing, receiving phone calls, forwarding calls to the appropriate department, booking appointments, requesting permits/insurance.
- Communicating/providing assistance to other departments as needed by management.

**Basic Qualifications**:

- Fluency in English (Written & Verbal)
- A second language is an asset
- A valid driver’s license and the use of a car
- Must be legally authorized to work in Canada without sponsorship for employment visa status (i.e.: Individuals must be a Canadian Citizen or Permanent Resident)
- Experience with customer service: 2+ years
- Experience with over the phone communication: 2+ years
- Ability to handle stressful situations is key

**Educational Requirements**:

- High School Diploma or Equivalent (Some Post-Secondary Education Preferred)

**Dispatch Requirements**:

- Must have at least 2 years experience as a truck and crane dispatcher
- Prior experience in an operations center or logistics environment dealing with local delivery is an asset.
- Basic computer skills with the ability to learn new systems quickly
- Experience with Microsoft Office (Word/Excel)
- Experience with Sales
- Knowledge of the Lower Mainland
- Knowledge of Tractors/Trailers
- Knowledge of Hiab Cranes is an asset
- Ability to effectively manage time, multi-task, and prioritize in high stress situations

**Wages**:

- 55k-70k; commensurate with industry experience.

**Benefits**:

- The company provides extended healthcare for all full-time employees after completing a mandatory 3-month probationary period.

**Please note that prior knowledge of the transportation industry is required. Training will be provided on all computer programs and company policies.
- Please reply with a detailed resume and cover letter quoting the job title, and company name._

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- COQUITLAM, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How would you describe your knowledge of the lower mainland?
- How familiar are you with the Truck & Crane industry? What kind of work have you done in the industry?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 2 years (preferred)
- Microsoft Office: 2 years (preferred)
- Direct Sales: 2 years (preferred)
- Truck and Crane Dispatch: 2 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: In person

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