Patient Success Specialist

4 months ago

Mississauga, Canada MUV Therapy Physio & Sports Medicine Full time

**About The Role**

You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organized” should be a top priority in your life and must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.

You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.

If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to fill the position that we have able in the reception and on the front desk of our busy physiotherapy clinic.

**This is a part-time position at our Streetsville, Mississauga Clinic. This is an awesome opportunity for someone who**:

- Loves working with people, and is good at making conversation with anyone
- Wants to work at a company where they can LEARN about all aspects of customer service, administration, finance, and marketing
- Likes the idea of working in a smaller, but growing company that helps people in our community to enjoy an active life without pain
- Enjoys contributing to a team where their ideas are heard and can direct the growth of the company
- Wants access to coaching in areas of customer service, client experience, and administration

**Responsibilities and Activities**
- Receive inbound phone calls from patients who want to book appointments
- Conduct outbound phone call to prospective new patients
- Communicate the value of our services (in person/on the phone)
- Successfully handle price/money questions
- Hold a lengthy and detailed (15-20 minute) call with new patients to help them understand our value and get their commitment
- Provide a welcoming and friendly atmosphere for patients coming in for therapy in the waiting room
- Prepare invoices for patient appointments, handle billing to insurance companies using our computer based platform
- Organize and plan patient/therapist schedules to maximize revenue for the clinic

**Skills Required**:

- 1+ years of customer service experience

**Job Types**: Part-time, Permanent

Pay: $16.55-$20.00 per hour

Expected hours: 15 - 25 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Flexible schedule
- On-site gym
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Retail/Customer Service: 1 year (preferred)

Work Location: In person

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