Bilingual Patient Care Specialist

1 day ago

Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Bilingual Patient Care Specialist**

**Why work at Specialty Health Network?**

**Basic Function**
Reporting to the Supervisor, of Patient Care Operations, the Care Coordinator’s primary objectives are to respond to inbound inquiries, triaging calls to the appropriate team members, indexing documents and work collaboratively with the Patient Care Specialists. The incumbent is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.

As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.

**Nature and Scope**

The Care Coordinator are the first line of contact for patients, caregivers, physicians, clinics, consumers, medical professionals and pharmacies. Primary responsibilities include, but are not limited to, responding to customer service inquires pertaining to patient support programs, obtaining and documenting patient information, triaging calls to appropriate team members and supporting the Patient Care Specialists with specific tasks. The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role.

**Principal Accountabilities**
- Responds to incoming customer related calls from patients, pharmacies and clinics regarding status of active patient files within SLA’s
- Triages calls to appropriate team members
- Indexing patient documents received from but not limited to; clinics, MD offices, patients and insurance companies; and create files as needed
- Works collaboratively with Patient Care Specialists to enhance the patient journey and experience
- Support special projects and initiatives as required to support PCS Operations
- Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy
- Provide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, clinics and program requirements are met
- Understands the molecule(s) in full detail
- Act as a patient advocate, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
- Results driven - must meet or exceed establish performance and quality metrics
- Assisting Supervisor, Patient Care Operations and Patient Care Specialists with projects as required
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

**Skills and Qualifications**
- Bilingual (English and French; verbal and written) preferred
- Minimum 2-year Call Center experience, Healthcare or Insurance Experience an asset
- Post Secondary Education an asset
- A team player with the desire to provide superior customer care experiences.
- Experience with private and public drug reimbursement plan
- Excellent communication skills, verbal and written
- Strong computer skills in a Windows environment using MS Office (Excel, Word)
- Working experience with Pure Connect
- Genesys is an asset.
- Working experience with Salesforce is an asset
- Flexible to work rotating shifts, Monday - Friday 8am - 8pm EST
- Occasional overtime may be required.

**Coordonnateur bilingue des soins aux patients**

Pourquoi travailler au sein de l’équipe du Réseau de santé spécialisé? Le Réseau de santé spécialisé (ou SHN, comme nous l’appelons) est une division en croissance de Shoppers Drug Mart au fort esprit entrepreneurial. Nous sommes fiers de notre culture de travail fantastique et amusante Nous offrons un salaire compétitif, d’excellents avantages sociaux, des achats à prix réduit chez Shoppers Drug Mart, des réductions au gymnase GoodLife, un régime de retraite ou un REER, un régime d’actionnariat, de la formation et du développement professionnels, ainsi que beaucoup d’autres avantages L’entrepr

  • Bilingual Patient Care Specialist

    7 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Bilingual Patient Care Specialist

    2 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Bilingual Patient Care Specialist

    2 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Bilingual Patient Care Specialist

    1 day ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Specialist, Bilingual Patient Care

    1 week ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Bilingual Patient Care Specialist

    1 month ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Specialist, Patient Care

    5 days ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Bilingual Patient Care Specialist

    7 days ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Bilingual Patient Care/ Reimbursement Specialist

    1 week ago

    Mississauga, Canada NKS HEALTH Full time

    We are looking for a Full-time _**Bilingual Patient Care/ Reimbursement Specialist **_to join our growing specialized pharmacy operations in Mississauga. Under the direction of the Biologic Manager, the Patient Care Coordinator is responsible for managing all aspects of onboarding patients for assigned physicians in a given geographical area or hospital....

  • Patient Care Specialist

    1 day ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice...

  • Patient Care Specialist

    3 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    3 days ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**: **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice...

  • Patient Care Specialist

    7 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s...

  • Patient Care Specialist

    1 day ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    7 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    7 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    7 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    6 days ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Specialist

    7 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Bilingual Patient Care Coordinator

    7 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...