Business Analyst

2 weeks ago

Toronto, Canada Condominium Authority of Ontario Full time

**Background**

The Condominium Authority of Ontario is a not-for-profit designated authority. We provide education, consumer protection, information and dispute resolution for condominium communities.

**What we offer**:
We are a dynamic organization working in a rapidly changing and exciting sector. We value innovation, a get-it-done mindset, collaboration and creativity. We believe in giving our people a chance to learn, grow and shine. We are committed to the well-being and work-life balance of our team members and offer competitive compensation, health benefits, pension and a hybrid work environment. Our office is located in the financial district close to King Station.

**Purpose of position**

Working in the IT and reporting to the Manager, Business & Systems Analysis, the Business Analyst (Dynamics CRM) is the primary liaison between CAO business units and IT. This position assists with the development, enhancement, and improvement of CAO’s business systems.

The Business Analyst (Dynamics CRM) provides technical and/or functional advice, guidance, and support on assigned projects and studies and assists the business units in performing business reviews to identify potential gaps and opportunities and aides in formulating possible solutions.

**This is a Permanent Full-time position**

**Key responsibilities**

Business Analysis and Quality Assurance
- Collaborates with the technical development team to ensure solutions meet the business needs for developing or enhancing CAO digital systems and services.
- Creates and maintains business system documentation for all CAO online systems (invitation, returns, public registry, notice of change, and other CAO business systems). Ensuring it is updated as per system configuration and centrally stored.
- Reviews existing business requirements and processes for optimization; conducts a gap analysis to define system impacts, outcome criteria, applicable risks, and limitations.
- Responsible for gathering and defining the business needs and reviewing and updating detailed business requirements to ensure effective integration and optimization within the existing system architecture and system documentation.
- Identifies and communicates benefits of software and re-engineering business processes and technology solutions to promote the maximum benefits available.
- Identifies Microsoft best practices for Azure DevOps, Dynamics CRM and other systems used at the CAO
- Ability to differentiate and evaluate CRM business rules and workflows vs Power Automate flows.
- Work with the Dev team to ensure that custom plugins are designed to behave as expected.
- Creates and executes test cases based on functional requirements; ensures each requirement test case has been identified, completed, and documented before implementation. Stays current with CRM technologies such as Azure, Dynamics CRM, SharePoint and Office 365; recommends process and or system changes to stakeholder(s).

Functional Advice, Guidance, and Support
- Provide L2 support for CRM and integrated systems, respecting SLA and priorities.
- Troubleshoot to perform root-cause analysis and possible solutions before L3 escalation.
- Develops and produces oversight reports to monitor project success and system performance.
- Performs data analysis, including reporting, to ensure integrity, troubleshoot, and support internal stakeholder needs.

Project Management
- As a leader, drive cross-functional teams for small and medium-sized projects to meet project objectives and timelines.
- Creates project plan and schedule when needed.
- Provides updates to and manages stakeholder expectations.
- Monitors project risk and resolves issues.
- Demonstrates accountability and responsibility.
- Liaises with the Manager, Business & Systems Analysis, the CRM developers, Scrum Master, and internal and external stakeholders to prioritize and implement the approved requirements.

Other
- Additional duties

**Qualifications, skills and knowledge**

Required:

- University degree in Business, Commerce, Finance, Computer Science, or a related field.
- 3 - 5 years of experience working with Dynamics 365 (CRM, ADX and Operations and Finance) in an online environment.
- Around 5 years of demonstrated experience in a Business Analyst function.
- Excellent oral and written communication skills required; will be working with BU stakeholders and IT stakeholders
- Demonstrates an understanding of entities, entity relationships and their impact on design.
- Has a strong understanding of how relational databases work.
- Possess strong problem-solving skills, including strong analytical, data analysis, and system analysis skills to see the whole picture and draw conclusions effectively.
- Experience working with progressive custom software development projects. This can be a mix of enhancements in the form of upgrading existing features and functionality as well as building new ones.
- Efficient in an Agile environment, well versed in creatin

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