Bilingual Customer Service Representative

3 months ago

Mississauga, Canada John Brooks Company Limited Full time

**Division**: Industrial - Filtration
**Office Location**: Mississauga, ON (Hybrid work arrangement)
**Languages Required**: French & English (fluency in both)

We offer our employees competitive remuneration including base salary + incentive, competitive vacation plan, and a generous benefits package that includes Company Group RRSP with employer matching. Other perks include an annual health & wellness subsidy and paid personal days

**THE ROLE**:
Under the supervision of the Inside Sales Supervisor, the **Bilingual (**_**French/English**_**) Customer Service Representative **is responsible for the pricing, quoting, and order entry functions for John Brooks **Industrial Filtration** products, associated with the day to day customer inquiries. The ultimate strategic goal is to ensure total customer satisfaction while meeting or exceeding the branch sales and profitability targets, among other targets.

**DUTIES & RESPONSIBILITIES**

**Ensure a timely, professional response to all customer inquiries by**:

- Defining customer requirements - delivery, product, price, product identification, order status, etc.
- Providing quality quotes
- Coordinating with suppliers as necessary
- Sending out technical information when appropriate
- Providing feedback regarding order & shipment status
- Referring advanced technical inquiries to the appropriate personnel

**Efficient and timely entry of customer orders into order entry system by**:

- Developing a detailed knowledge of the order entry system
- Focusing on details - ensuring correct price, product number, description, etc.
- Identifies any low stock/stock out issues and escalates it to the appropriate person(s) for review and action

**Provide superior customer service by**:

- Working with internal team(s) to proactively expedite on critical orders and/or orders for target accounts
- Keeping customers informed of status of orders, inquiries, shipments, problems, etc.
- Referring to others for technical recommendations as required
- Exhibiting courtesy, patience, and displaying a positive attitude when dealing with all customers
- Building customer relationships focusing on target accounts
- Providing support for Level 1 technical calls
- Understanding what inquiries or issues should be escalated to the Supervisor and asks for assistance, as needed

**Assists the Outside Sales Teams by**:

- Having a strong awareness of company, branch, and territory targets and strategies (i.e.: Target Accounts)
- Identifying and sharing leads /opportunities to the appropriate Outside Sales Rep
- Keeping in regular communication with Outside Sales team - informing them directly of any issues, concerns, or problems with their accounts
- Executing quotation follow-up as well as maintaining and updating sales quotation log

**Other**:

- Implement the company’s strategies and vision by acting on opportunities to “up-sell” or “cross sell” with customers for expanding business and encouraging the “systems approach”
- Responsible for appropriate, timely and consistent self-development
- Other related duties which may be assigned from time to time

**QUALIFICATIONS**

Essential:

- College Diploma in a related field
- Strong written and verbal communication skills in both **English and French**:

- A minimum of 1-3 years of related experience (B2B customer service)
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
- Must exude an enthusiasm, passion, confidence, and an optimistic attitude
- Must be a collaborative and a supportive team player
- Excellent interpersonal and communication skills
- Excellent attention to detail
- Be able to “think on your feet” and assist customers in solving problems and demonstrate creativity
- Must demonstrate initiative
- Ability to develop and maintain key relationships with both internal and external contacts
- Excellent planning, organizational, and time management skills
- Must deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities may be involved
- Must have a passion for learning and staying current with the Company’s products to answer customer questions.
- A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation

Desirable:

- Working knowledge of fluid handling equipment and technical/mechanical processes
- Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems

**WORK ENVIRONMENT**
- Fast-paced environment in a dynamic competitive industry
- Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

**WHAT DO WE DO?**
We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing

  • Bilingual Customer Service Representative

    3 days ago

    Mississauga, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service RepresentativeWe are seeking a Bilingual Customer Service Representative (CSR) to join our dynamic team. Reporting to the Customer Service Supervisor, the CSR will be responsible for coordinating information flow regarding service repairs and customer orders. The ideal candidate will respond promptly to all...

  • Bilingual Customer Service Representative

    2 days ago

    Mississauga, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service RepresentativeWe are seeking a Bilingual Customer Service Representative (CSR) to join our dynamic team. Reporting to the Customer Service Supervisor, the CSR will be responsible for coordinating information flow regarding service repairs and customer orders. The ideal candidate will respond promptly to all...

  • Bilingual Customer Service Representative

    2 days ago

    Mississauga, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Representative We are seeking a Bilingual Customer Service Representative (CSR) to join our dynamic team. Reporting to the Customer Service Supervisor, the CSR will be responsible for coordinating information flow regarding service repairs and customer orders. The ideal candidate will respond promptly to all...

  • Bilingual Customer Service Representative

    2 days ago

    Mississauga, Ontario, Canada Bilingual Source Full time

    Job Opportunity:We are seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team at Bilingual Source.The ideal candidate will be responsible for coordinating information flow regarding service repairs and customer orders, while maintaining excellent customer relationships and providing top-notch support.Main Duties and...

  • Bilingual Customer Service Representative

    2 days ago

    Mississauga, Ontario, Canada Bilingual Source Full time

    Job Opportunity:We are seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team at Bilingual Source.The ideal candidate will be responsible for coordinating information flow regarding service repairs and customer orders, while maintaining excellent customer relationships and providing top-notch support.Main Duties and...

  • Bilingual Customer Service Representative

    3 days ago

    Mississauga, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Representative We are seeking a Bilingual Customer Service Representative (CSR) to join our dynamic team. Reporting to the Customer Service Supervisor, the CSR will be responsible for coordinating information flow regarding service repairs and customer orders. The ideal candidate will respond promptly to all...

  • Bilingual Order Management Specialist

    3 months ago

    mississauga, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Representative We are seeking a Bilingual Customer Service Representative (CSR) to join our dynamic team. Reporting to the Customer Service Supervisor, the CSR will be responsible for coordinating information flow regarding service repairs and customer or

  • Bilingual Customer Service Representative

    4 months ago

    Mississauga, Canada Belimo Americas Full time

    Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business. JOB SUMMARY The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our...

  • Bilingual Customer Service Representative

    4 months ago

    Mississauga, Canada GMH FLEET SERVICES INC Full time

    We are looking for a Bilingual (French/English) Customer Service Representative near Dixie and 401 in Mississauga **Responsibilities**: - Product research and identification for parts inquiries - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Smith+Nephew Full time

    Job Summary:Smith+Nephew is seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and sales support to internal and external stakeholders.Key Responsibilities:Handle customer requests for orders, returns,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Smith+Nephew Full time

    Job Summary:Smith+Nephew is seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and sales support to internal and external stakeholders.Key Responsibilities:Handle customer requests for orders, returns,...

  • Customer Service Representative

    7 days ago

    Mississauga, Ontario, Canada Arbonne Full time

    About ArbonneArbonne International is a leading social selling company that has been empowering entrepreneurs for over 40 years. As a Certified B Corporation, we are part of a global movement of for-profit businesses that prioritize social and environmental responsibility.Our MissionWe are dedicated to helping people live healthier, happier lives through our...

  • Customer Service Representative

    6 days ago

    Mississauga, Ontario, Canada Arbonne Full time

    About ArbonneArbonne International is a leading social selling company that has been empowering entrepreneurs for over 40 years. As a Certified B Corporation, we are part of a global movement of for-profit businesses that prioritize social and environmental responsibility.Our MissionWe are dedicated to helping people live healthier, happier lives through our...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada Latoplast Ltd Full time

    **Job description** We are seeking a Bilingual Customer Service Representative working out of our Head Office in Mississauga, Ontario. Happy customers means we have provided excellent customer service and it’s something we strive for at Forcefield Canada. As a valued member of our customer service team, you will deliver this type of excellent service and...

  • Bilingual Customer Service Representative

    6 days ago

    Mississauga, Ontario, Canada TalentSphere Staffing Solutions Full time

    About the RoleTalentSphere Staffing Solutions is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and customers.Key ResponsibilitiesCustomer Service: Engage with existing and prospective customers to...

  • Bilingual Customer Service Representative

    6 days ago

    Mississauga, Ontario, Canada TalentSphere Staffing Solutions Full time

    About the RoleTalentSphere Staffing Solutions is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and customers.Key ResponsibilitiesCustomer Service: Engage with existing and prospective customers to...

  • Bilingual Customer Service Representative

    3 months ago

    Mississauga, Canada VitalAire Canada Inc Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly motivated and organized Bilingual Customer Service Representative to join our Claims Department in the Customer Service Centre.As a Bilingual Customer Service Representative, your work will have a significant impact on providing exceptional customer service to both our external and internal clients in a call centre...

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Intact Financial Corporation Full time

    About the RoleWe are seeking a highly motivated and organized Bilingual Customer Service Representative to join our Claims Department in the Customer Service Centre.As a Bilingual Customer Service Representative, your work will have a significant impact on providing exceptional customer service to both our external and internal clients in a call centre...

  • Bilingual Customer Service Representative

    3 months ago

    Mississauga, Canada Lawson Products Full time

    We’re looking for an English and French speaking Customer Service Representative to provide specialized customer service and administrative support to Lawson Products’ sales representative and customers. Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall...